TrustRadius
Blackboard Collaborate Review 13 of 24
Blackboard Collaborate: "Looking Forward to Collaborate Ultra"
https://www.trustradius.com/web-conferencingBlackboard CollaborateUnspecified6.989101
T. Alex Manly profile photo
Updated February 05, 2016

Blackboard Collaborate: "Looking Forward to Collaborate Ultra"

Score 10 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with Blackboard Collaborate

Currently, we enable the Blackboard Collaborate tool in courses only upon request due to the complexity of its interface. However, with the upcoming implementation of the new UI, we are going to be opening up the tool to all courses system wide. The new UI is so much easier to understand and use, and I am confident that the adoption rate is going to drastically increase.
Currently, some instructors use it for virtual office hours, some use it for lecture capture and still others use it for remote lecturing back to their class when they are off campus. Some of our organizations use it for web conferencing as well. With the greater availability of the tool next semester, I figure the use cases will at least be the same but more likely new ideas for using it will come about.
  • The new UI is so much more simpler to use.
  • Every month more features from the classic UI are being implemented.
  • In my experience, the only bad aspect that I can bring up is that the video does not keep up with the audio and you will sometimes see that they are out of sync.
  • I have also read that some people are experiencing degraded audio in their recordings. During the session the audio is fine but in the recordings it is not good.
  • Adoption rates have been low so ROI isn't what it could be. However, in our case, this is due to a lack of training about and on the product.
Blackboard Collaborate came bundled with our LMS.
With it's integration into the Learn LMS, setting up virtual office hours are a snap.

Blackboard Collaborate Feature Ratings

High quality audio
10
High quality video
8
Low bandwidth requirements
10
Desktop sharing
10
Whiteboards
10
Calendar integration
10
Meeting initiation
10
Integrates with social media
10
Record meetings / events
10
Live chat
10
Audience polling
10
User authentication
10
Participant roles & permissions
10
Confidential attendee list
10

Using Blackboard Collaborate

Usability

9
I'd give it a perfect score but they developers are still working on bring ALL of the functionality of the original experience to the Ultra experience.

Usability Pros and Cons

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None

Easy Tasks

  • The new Ultra experience makes the whole process very simplistic.
  • The new browser based WebRTC technology in the Ultra experience makes joining a session so easy without the need for any downloads.
  • Navigating the session controls couldn't be easier.

Difficult Tasks

  • When chat is busy in a session, it would be nice to increase the width of the chat window for easier readability.

Mobile Interface Availability and Impressions

Yes, but I don't use it