Basic backup service but little customization for file types
January 30, 2019

Basic backup service but little customization for file types

Ruby Javaid | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with Carbonite

I use Carbonite to back up all of my files and data on my business computer. Previously, I had been using Mozy which I LOVED, and Mozy was recently acquired by Carbonite, so I am now using that. Backups have saved my business from losing all of its data at least once before when I had a complete hard drive failure. And it's made moving my data from one computer to another a breeze as well.

Pros

  • You know what's being backed up by the status dots that appear on each icon. Green means the item is backed up and yellow means the item is in the queue to be backed up. No dot means that the item will not be backed up. This lets me know very quickly what's safe
  • Unlimited backup: the plan that I have offers me an unlimited amount of storage so that I do not have to pay more each time my files outgrew available space
  • Incremental backup: each file is continuously being backed up so that the minute there are changes, Carbonite puts it in the queue

Cons

  • Carbonite indicates which files are being backed up by its dot system so that you can easily backup a single file that you don't see the dot on by selecting that option from the file's context menu. But there is no place for me to go to select entire folders or data sets so that it will back up everything in that folder, regardless of file type. Carbonite automatically backs up a majority of files types by default but does not take into consideration specialized file types like font files. These files are very important for a designer like myself and I can't afford to lose my fonts. But I also don't want to have to select the option to back them up one by one. I have over 1,000 of them! So there is definite room for improvement here.
  • The cost is significantly more than what I paid for Mozy, almost double. For the first year, they are giving old Mozy users a deal comparable to Mozy's pricing, but after that my pricing will be almost double what I used to pay.
  • Overall, a backup service is a necessary tool for any business that relies heavily on their data and files. And having a backup service in the past has definitely saved my business a couple of times. Once, my hard drive failed completely and I would have lost all my work had there been no backup in place. Definitely well worth the cost, even if it is more expensive.
The biggest issue for me is the inability to select complete folders or data sets for backup. The backup is simple and easy to use, but until I can be sure that everything I want is being backed up, I can't really recommend this solution wholeheartedly. The online dashboard is lacking these options as well as the desktop application.

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