Item: CCH® SureTax®
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

We utilize CCH SureTax for telecommunications tax calculations that integrate with our billing software to ensure accurate and up to date taxation of complex telecommunications taxes, fees, and surcharges. We also utilize CCH SureTax for tax quotations and compliance reporting to ensure accurate remittance of tax to the appropriate agencies.

Pros and Cons

Accurate tax calculations by locality, including local taxes and surcharges
Integrates with third party systems via API
Allows for custom product creation to address variable tax allocations

Can be difficult at times to work with the support team
Website UI is improved but missing some standard functionality (e.g. no way to refresh individual pages, such as during report generation)

Return on Investment

Improved tax accuracy

Alternatives Considered

Unfamiliar with other products

Key Insights

Do you think CCH® SureTax® delivers good value for the price?

Yes

Are you happy with CCH® SureTax®'s feature set?

Yes

Did CCH® SureTax® live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of CCH® SureTax® go as expected?

Yes

Would you buy CCH® SureTax® again?

Yes

Likelihood to Recommend

It is a must have for telecommunications taxing. It would be practically impossible to calculate the correct telecom taxes without a product like SureTax. It is also beneficial to be able to drill down into how the taxes are calculated, especially when questioned by customers.

Great tax calculation engine!

Overall Satisfaction with CCH® SureTax®