Item: Cisco Catalyst Center
Rating: 8
Author: Jason Marlow

Overall Satisfaction with Cisco Catalyst Center

Use Cases and Deployment Scope

We mainly used for vulnerability management and software upgrades. This cuts down on the amount of time it takes to push code to network devices and provides prechecks otherwise completed manually. Additionally, scheduling upgrades is beneficial.

Pros and Cons

Pros

Software upgrades
Inventory management
System heath monitoring

Cons

Vulnerability management
Vulnerability reporting accuracy
Software upgrade automation
Support of nexus switches

Return on Investment

Improved software upgrade process

Key Insights

Do you think Cisco Catalyst Center delivers good value for the price?

Not sure

Are you happy with Cisco Catalyst Center's feature set?

Yes

Did Cisco Catalyst Center live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Cisco Catalyst Center go as expected?

I wasn't involved with the implementation phase

Would you buy Cisco Catalyst Center again?

Yes

Likelihood to Recommend

Good for software upgrades but does not accurately report vulnerabilities. Depending on licensing some of the vulnerability reporting is inaccurate because only the version of software is looked at and not the hardware and configuration.

Cisco Hybrid Work

Hybrid Work Model

Working from anywhere (e.g., coffee shop, airport)
Working from an office or other company space
Working from home

Using Cisco Catalyst Center

Users and Roles

6 - Vulnerability Mitigation and SWIM

Support Headcount Required

3 - Network Engineers

Business Processes Supported

Vulnerability Mitigation
Software Upgrades
QOS

Innovative Uses

Replaced manual software upgrade methods
Provided more in depth vulnerability management

Future Planned Uses

Template utilization
Integration with Service Now

Likelihood to Renew

We utilize Cisco Catalyst Center frequently for many tasks including SWIM and vulnerability mitigation which has provided better options than manual processes.

Evaluating Cisco Catalyst Center and Competitors

Products Replaced

Key Differentiators

Ease of Use

The ease of navigating the web gui was the single most important factor in our decision.

Evaluation Lessons Learned

I would not have made any changes.

Cisco Catalyst Center Support

Support Rating

Response time and support for CCC has been good and we have been able to resolve all issues in a timely manner.

Cisco Catalyst Center Customer Support Pros and Cons

Pros	Cons
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response	None

Cisco Catalyst Center Review