Item: Cisco ThousandEyes
Rating: 7
Author: Verified User

Overall Satisfaction with Cisco ThousandEyes

Use Cases and Deployment Scope

We have not only the endpoints, but I think we have the enterprise agents. We have two categories, the endpoints and the enterprise agents we use. We have each one in each of our offices. So if there is a problem specifically on providers or internet circuits, that's when we use the product to help us in monitoring and troubleshooting primarily.

Pros and Cons

Pros

I think what it does well is help us identify some problems that we have with some service providers when we have internet problems. Also what it does that we use more is for synthetic tests when there is a problem, we use them to run some synthetic tests so you can identify if there is a problem with our internet service provider. That's what I believe is the main purpose of this product.

Cons

We have the product, we have a fair amount of wireless issues. You have to go through so many hoops, links and selections that I would think would've been impossible. Maybe if you have a specialized engineer, you would be able to use the thousandeyes product to troubleshoot a problem. But if I want to share with our knock, for example, would be very challenging because there is so many paths that you have to go and there is so many assumptions you have to do to actually find the root cause of the problem. What I would expect is maybe what they can do is implementing some AI today on this product to give some hints, "hey, this might be the problem because the data is there but it's difficult to find." We need an easier way to find how we can use the platform to point out where's the root cause of those problems.

Return on Investment

It's not about the ROI would be measured by "hey, how we can reduce that outage." That's a mission to you. That's our goal. That's when we brought this. Are we using this a lot? We use primarily, we use the thousandeyes three or four times a year when we have problems that are related. So it doesn't yield much value to us to be honest, but it's good because it can point out, but it's not even that much value to be honest.

Key Insights

Do you think Cisco ThousandEyes delivers good value for the price?

Yes

Are you happy with Cisco ThousandEyes's feature set?

Yes

Did Cisco ThousandEyes live up to sales and marketing promises?

Yes

Did implementation of Cisco ThousandEyes go as expected?

Yes

Would you buy Cisco ThousandEyes again?

Yes

Likelihood to Recommend

I think it's well suited maybe for a large company. We have multiple offices in multiple regions, we have different service providers and you need to do a quick troubleshooting and get quickly to minimize the time for resolution whenever you have a problem. Let me give you an example. We are very focused on experience at Intuit. So for us, what it really matters for us is like this, if there is a problem that we always have a problem when we deal with the infrastructure, how we can resolve that problem as quick as possible? Take thousandeyes being one of the tools that can help us to minimize this time for resolution. That's why I believe on this company, but that's what I'm saying, it needs to have some scale depending on the size of the company, what they have. It brings some value and helps you. So that's the criteria we would use.

Comments

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Cisco ThousandEyes Review