Digital Experience Monitoring (DEM) Tools

Digital Experience Monitoring (DEM) Tools Overview

Digital Experience Monitoring (DEM), also called end user experience monitoring (EUEM), gives IT personnel visibility into users’ digital experiences with given machines, tools, and websites. The software first gathers information about how applications and business transactions affect front-end experience. The software then presents this information to IT personnel in a way that reflects the user (such as employees) perspective, in digestible tables, charts, graphs, etc. Some DEM products focus strictly on monitoring, while others also include management and remediation capabilities in their platforms.

Digital experience monitoring is particularly important in a virtual desktop infrastructure (VDI), or when application virtualization is being used to deliver services. In these environments it is not always clear how application performance affects the end user's desktop workspace. Additionally, information gathered by DEM tools can be useful for analysis of software license utilization patterns, and budget rationalization.

These applications make DEM tools highly useful for monitoring employees’ digital experiences, as the most common users of VDI and virtualization instances. DEM products can dramatically improve employees’ digital experiences, and broader productivity as a result. The other primary use case is to monitor other end-users’ digital experiences, such as product customers or consumers.

DEM heavily leverages the application performance monitoring (APM) framework. Vendors offering DEM tools may offer whole and integrated APM or IT Infrastructure monitoring suites, or may focus on DEM and playing nicely with third party software. DEM products can utilize a range of discrete monitoring features, including:

  • Synthetic monitoring
  • Real user monitoring
  • Network visibility
  • Application performance monitoring
  • Endpoint monitoring

These tools, when used together, provide a range of benefits to businesses. Real-time IT visibility allows organizations to proactively monitor and surface when there are inefficiencies, blockers, or disruptions in users’ digital experiences. Given the elevated expectations consumers and employees have around digital experiences, managing digital experiences deliver greater value than they would have before. DEM functions also help resolve omnichannel fragmentation from having disparate systems interconnected to widely varied degrees. These tools help identify where the gaps are in digital flows, and guide next steps towards patching said gaps.

Top Rated Digital Experience Monitoring (DEM) Products

TrustRadius Top Rated for 2022

These products won a Top Rated award for having excellent customer satisfaction ratings. The list is based purely on reviews; there is no paid placement, and analyst opinions do not influence the rankings. Read more about the Top Rated criteria.

Digital Experience Monitoring (DEM) Tools TrustMap

TrustMaps are two-dimensional charts that compare products based on trScore and research frequency by prospective buyers. Products must have 10 or more ratings to appear on this TrustMap.

Digital Experience Monitoring (DEM) Products

(1-25 of 36) Sorted by Most Reviews

The list of products below is based purely on reviews (sorted from most to least). There is no paid placement and analyst opinions do not influence their rankings. Here is our Promise to Buyers to ensure information on our site is reliable, useful, and worthy of your trust.

Dynatrace

Dynatrace is an APM scaled for enterprises with cloud, on-premise, and hybrid application and SaaS monitoring. Dynatrace uses AI-supported algorithms to provide continual APM self-learning and predictive alerts for proactive issue resolution.

Catchpoint
Customer Verified
Top Rated

Catchpoint is a Digital Experience Observability platform that aims to empower teams to confidently own the end-user experience. Per the vendor, Fortune 500 enterprises trust Catchpoint's observability platform to provide unparalleled visibility and insight, which enables them to…

SolarWinds Pingdom

SolarWinds Pingdom is a website uptime monitoring and alert tool, with additional reporting and Real User Monitoring capabilities. Pingdom is part of SolarWinds’s DevOps package, enabling full-stack monitoring as a service.

ThousandEyes

ThousandEyes offers Digital Experience Monitoring that integrates application performance monitoring within a broader network monitoring platform. It primarily focuses on connectivity monitoring and supports SaaS and hybrid systems monitoring.

HeadSpin
Customer Verified

HeadSpin is a Digital Experience AI Platform that combines a global device infrastructure, test automation, and ML-driven performance and quality of experience analytics. HeadSpin is designed to empower engineering, QA, operations, and product teams to assure optimal digital experiences…

Nexthink
Customer Verified
Top Rated

Nexthink is a SaaS provider headquartered in Lausanne, that provides a digital workplace experience management software solution that combines real-time analytics, instant remediation, automation and employee feedback across endpoints and applications.

Glassbox
Customer Verified

Glassbox helps organizations make their customer’s digital experience intuitive and safe. The vendor says it does this by capturing 100% of activity on mobile apps and websites and visualizing a holistic journey map. Using embedded AI Glassbox points to where CX is being compromised,…

Key Features

  • Responsive Design for Web Access (11)
    91%
    9.1
  • Mobile Application (11)
    91%
    9.1
  • Dashboard / Report / Visualization Interactivity on Mobile (11)
    91%
    9.1
Splunk Application Performance Monitoring (APM)

Splunk APM is an application performance monitor that uses AI to drive troubleshooting of issues that arise within applications.

Key Features

  • Application monitoring (7)
    92%
    9.2
  • Application performance management console (7)
    90%
    9.0
  • Database monitoring (7)
    86%
    8.6
Aternity Digital Experience Management

The Aternity Digital Experience Management platform provides AI-powered analytics and self-healing control in order to improve employee productivity and customer satisfaction, get to market fast with high quality apps, drive down the cost of IT operations, and mitigate the risk of…

Blue Triangle

Synthetic Monitoring from Blue Triangle is a solution designed to ensure a site is up and running on all devices to catch issues before customers do.

AppNeta

AppNeta provides performance monitoring solutions for distributed, cloud-connected, digital enterprises. AppNeta’s SaaS-based solutions give IT teams application and network performance data, allowing them to constantly monitor user experience across any application, network, data…

eG Enterprise

eG Enterprise is a converged application and infrastructure monitoring solution that enables organizations to ensure peak performance of their business-critical applications and IT services. The vendor’s value proposition is that with eG Enterprise, users can monitor every layer…

ControlUp

ControlUp, from the company of the same name headquartered in San Francisco, offers an end user experience monitoring focuses on being able to easily find the root cause of IT issues, remediate directly from its UI vs. having to rely on several tools, and strategically analyze historical…

Akamai mPulse

mPulse, from Akamai, is a real-time end-user digital experience monitoring solution (or RUM, for real user monitoring) that enables the user to capture user experience data, optimize website performance, and measure ROI.

Micro Focus AppPulse Active

The Micro Focus AppPulse Suite is an integrated solution of synthetic, real-user, and diagnostic monitoring that is designed to deliver superior UX and better business decisions by enabling continuous improvement of both the app and the UX. It automates and accelerates the process…

germain APM

Germain APM is an application performance monitoring tool.

ManageEngine Application Manager

ManageEngine Applications Manager is an application performance management solution that also provides the ability to manage end user experience of enterprise Internet Services and hosted Web Services.

SysTrack

Lakeside Software offers cloud-based digital experience management. Lakeside’s Digital Experience Cloud, powered by SysTrack, gathers and analyzes more than 10,000 metrics every 15 seconds from every endpoint across the environment, collecting edge-based device telemetry data. With…

Request Metrics

Request Metrics is presented as a fast, simple, and affordable way to monitor the real user performance of a website. The vendor states they approach APM differently, rather than trying to understand everything about every part of a system, their solution focuses on understanding…

1E Tachyon

The 1E Tachyon single agent and platform is a remote endpoint management solution designed to significantly improve IT’s ability to support the Work From Anywhere Enterprise. It provides endpoint diagnostics and remediation, end-user experience management and monitoring, and service…

RapidSpike

RapidSpike aims to revolutionise website monitoring. RapidSpike acts as an online mystery shopper, reporting directly to the user on a wide range of performance, reliability & security issues. It is a monitoring solution that captures all three critical aspects of website health.…

Axiros AX OTT

AX OTT (Over The Top) - Advanced User Experience MonitoringNowadays mobile users expect superior experience from their Network Service Providers (NSP) while using various services. At the same time NSPs face a decrease in the Average Revenue per User (ARPU) through increased competition;…

Atatus

Atatus is SaaS-delivered application performance and error tracking solution from the company in Chennai, providing full-stack visibility for applications. Atatus helps collect millions of performance data points dynamically across applications to resolve issues and improve digital…

Kadiska Platform

Kadiska’s self-driving monitoring platform delivers visibility into the performance of modern applications from both user and network perspectives. Integrated insight across devices, connectivity, cloud infrastructure and applications simplifies performance troubleshooting and…

Exoprise Digital Experience Monitoring

Exoprise delivers visibility at the intersection of cloud apps, users, and networks. This is to enable organizations to continuously improve user experience and increase productivity. Exoprise helps to proactively detect problems before users are affected, isolate the root cause,…

Learn More About Digital Experience Monitoring (DEM) Tools

What is Digital Experience Monitoring (DEM) Software?

Digital Experience Monitoring (DEM), also called end user experience monitoring (EUEM), gives IT personnel visibility into users’ digital experiences with given machines, tools, and websites. The software first gathers information about how applications and business transactions affect front-end experience. The software then presents this information to IT personnel in a way that reflects the user (such as employees) perspective, in digestible tables, charts, graphs, etc. Some DEM products focus strictly on monitoring, while others also include management and remediation capabilities in their platforms.

Digital experience monitoring is particularly important in a virtual desktop infrastructure (VDI), or when application virtualization is being used to deliver services. In these environments it is not always clear how application performance affects the end user's desktop workspace. Additionally, information gathered by DEM tools can be useful for analysis of software license utilization patterns, and budget rationalization.

These applications make DEM tools highly useful for monitoring employees’ digital experiences, as the most common users of VDI and virtualization instances. DEM products can dramatically improve employees’ digital experiences, and broader productivity as a result. The other primary use case is to monitor other end-users’ digital experiences, such as product customers or consumers.

DEM heavily leverages the application performance monitoring (APM) framework. Vendors offering DEM tools may offer whole and integrated APM or IT Infrastructure monitoring suites, or may focus on DEM and playing nicely with third party software. DEM products can utilize a range of discrete monitoring features, including:

  • Synthetic monitoring
  • Real user monitoring
  • Network visibility
  • Application performance monitoring
  • Endpoint monitoring

These tools, when used together, provide a range of benefits to businesses. Real-time IT visibility allows organizations to proactively monitor and surface when there are inefficiencies, blockers, or disruptions in users’ digital experiences. Given the elevated expectations consumers and employees have around digital experiences, managing digital experiences deliver greater value than they would have before. DEM functions also help resolve omnichannel fragmentation from having disparate systems interconnected to widely varied degrees. These tools help identify where the gaps are in digital flows, and guide next steps towards patching said gaps.

Digital Experience Monitoring Tools Comparison

Consider these factors when comparing digital experience monitoring tools:

  • Breadth and Depth of Data: What depth of data can each option deliver to the IT department. How real time is said data? What level of historical tracking and trends visibility is available?
  • Monitoring vs. Remediation: Consider how valuable it would be to add automated or guided remediation capabilities on top of the core monitoring capabilities. Monitoring will be a universal capability, but only select vendors offer built-in remediation assistance at this point.
  • APM vs. EUEM focus: Consider each vendor’s historical products/legacy approach to DEM. Some vendors focus on application performance management, which may lead to more technically-focused DEM. In contrast, end-user experience monitoring may facilitate deeper front-end user experience insights.

Start a digital experience monitoring product comparison here

Pricing Information

Digital experience monitoring products are usually priced by the amount of events/activity being monitored. Some pricing starts at $10+/month per 10,000 events. Most DEM vendors do not publish standard pricing, since pricing can vary significantly based on the specific use case and deployment environment.

Digital Experience Monitoring (DEM) Software Best Of Awards

The following Digital Experience Monitoring (DEM) products offer award-winning customer relationships, feature sets, and value for price. Learn more about our Summer Best Of Awards methodology here.

Best Of Summer 2022 Awards Winners for the Digital Experience Monitoring (DEM) category. For Best Relationship, first place is Catchpoint. Second place is Nexthink. Third place is SolarWinds Pingdom. For Best Feature Set, first place is SolarWinds Pingdom. Second place is Nexthink. Third place is Catchpoint. For Best Value for Price, first place is SolarWinds Pingdom.

Related Categories

Frequently Asked Questions

What are digital experience monitoring platforms?

Digital experience monitoring software gives IT professionals direct visibility into users’ entire digital experience flow using a range of real and synthetic monitoring methods.

Why is digital experience monitoring important?

Digital experience monitoring improves end users’, such as employees’, productivity and satisfaction when working with businesses’ digital systems and interfaces. It also improves IT efficiency and proactivity.

What’s the difference between digital experience monitoring and application performance monitoring?

DEM gives data from the point of view of the front-end user, while APM focuses on technical application performance signals. DEM capabilities usually include some elements of application performance management.