Digital Experience Monitoring (DEM) Software
What is Digital Experience Monitoring (DEM) Software?
Digital Experience Monitoring (DEM), also called end user experience monitoring (EUEM), gives IT personnel visibility into users’ digital experiences with given machines, tools, and websites. The software first gathers information about how applications and business transactions affect front-end experience. The software then presents this information to IT personnel in a way that reflects the user (such as employees) perspective, in digestible tables, charts, graphs, etc. Some DEM products focus strictly on monitoring, while others also include management and remediation capabilities in their platforms.
Digital experience monitoring is particularly important in a virtual desktop infrastructure (VDI), or when application virtualization is being used to deliver services. In these environments it is not always clear how application performance affects the end user's desktop workspace. Additionally, information gathered by DEM tools can be useful for analysis of software license utilization patterns, and budget rationalization.
These applications make DEM tools highly useful for monitoring employees’ digital experiences, as the most common users of VDI and virtualization instances. DEM products can dramatically improve employees’ digital experiences, and broader productivity as a result. The other primary use case is to monitor other end-users’ digital experiences, such as product customers or consumers.
DEM heavily leverages the application performance monitoring (APM) framework. Vendors offering DEM tools may offer whole and integrated APM or IT Infrastructure monitoring suites, or may focus on DEM and playing nicely with third party software. DEM products can utilize a range of discrete monitoring features, including:
Real user monitoring
Application performance monitoring
These tools, when used together, provide a range of benefits to businesses. Real-time IT visibility allows organizations to proactively monitor and surface when there are inefficiencies, blockers, or disruptions in users’ digital experiences. Given the elevated expectations consumers and employees have around digital experiences, managing digital experiences deliver greater value than they would have before. DEM functions also help resolve omnichannel fragmentation from having disparate systems interconnected to widely varied degrees. These tools help identify where the gaps are in digital flows, and guide next steps towards patching said gaps.
Digital Experience Monitoring Tools Comparison
Consider these factors when comparing digital experience monitoring tools:
Breadth and Depth of Data: What depth of data can each option deliver to the IT department. How real time is said data? What level of historical tracking and trends visibility is available?
Monitoring vs. Remediation: Consider how valuable it would be to add automated or guided remediation capabilities on top of the core monitoring capabilities. Monitoring will be a universal capability, but only select vendors offer built-in remediation assistance at this point.
APM vs. EUEM focus: Consider each vendor’s historical products/legacy approach to DEM. Some vendors focus on application performance management, which may lead to more technically-focused DEM. In contrast, end-user experience monitoring may facilitate deeper front-end user experience insights.
Digital experience monitoring products are usually priced by the amount of events/activity being monitored. Some pricing starts at $10+/month per 10,000 events. Most DEM vendors do not publish standard pricing, since pricing can vary significantly based on the specific use case and deployment environment.
ThousandEyes offers Digital Experience Monitoring that integrates application performance monitoring within a broader network monitoring platform. It primarily focuses on connectivity monitoring and supports SaaS and hybrid systems monitoring.
The Micro Focus AppPulse Suite is an integrated solution of synthetic, real-user, and diagnostic monitoring that is designed to deliver superior UX and better business decisions by enabling continuous improvement of both the app and the UX. It automates and accelerates the process…
Request Metrics is presented as a fast, simple, and affordable way to monitor the real user performance of a website. The vendor states they approach APM differently, rather than trying to understand everything about every part of a system, their solution focuses on understanding…
ControlUp, from the company of the same name headquartered in San Francisco, offers an end user experience monitoring focuses on being able to easily find the root cause of IT issues, remediate directly from its UI vs. having to rely on several tools, and strategically analyze historical…
Sematext Experience analyzes data from real user sessions to increase customer satisfaction. It detects anomalies and sends the user alerts in real-time to enhance the front-end performance, with Real User Monitoring.Find slow-loading pages: Get a full resource waterfall view showing…
Stratusphere UX is a user experience monitoring and diagnostics solution. An independent and platform-agnostic architecture, the solution provides user-centric visibility that is persistent across platform delivery. The ability to examine and drill down into user, machine and application…