Digital Experience Monitoring (DEM) Software

Best Digital Experience Monitoring (DEM) Software include:

SolarWinds Pingdom, Aternity Digital Experience Management, Catchpoint, Nexthink, AppNeta, ControlUp, and Raygun.

Digital Experience Monitoring (DEM) Software Overview

What is Digital Experience Monitoring (DEM) Software?

Digital Experience Monitoring (DEM), also called end user experience monitoring (EUEM), gives IT personnel visibility into users’ digital experiences with given machines, tools, and websites. The software first gathers information about how applications and business transactions affect front-end experience. The software then presents this information to IT personnel in a way that reflects the user (such as employees) perspective, in digestible tables, charts, graphs, etc. Some DEM products focus strictly on monitoring, while others also include management and remediation capabilities in their platforms.


Digital experience monitoring is particularly important in a virtual desktop infrastructure (VDI), or when application virtualization is being used to deliver services. In these environments it is not always clear how application performance affects the end user's desktop workspace. Additionally, information gathered by DEM tools can be useful for analysis of software license utilization patterns, and budget rationalization.


These applications make DEM tools highly useful for monitoring employees’ digital experiences, as the most common users of VDI and virtualization instances. DEM products can dramatically improve employees’ digital experiences, and broader productivity as a result. The other primary use case is to monitor other end-users’ digital experiences, such as product customers or consumers.


DEM heavily leverages the application performance monitoring (APM) framework. Vendors offering DEM tools may offer whole and integrated APM or IT Infrastructure monitoring suites, or may focus on DEM and playing nicely with third party software. DEM products can utilize a range of discrete monitoring features, including:


  • Synthetic monitoring

  • Real user monitoring

  • Network visibility

  • Application performance monitoring

  • Endpoint monitoring


These tools, when used together, provide a range of benefits to businesses. Real-time IT visibility allows organizations to proactively monitor and surface when there are inefficiencies, blockers, or disruptions in users’ digital experiences. Given the elevated expectations consumers and employees have around digital experiences, managing digital experiences deliver greater value than they would have before. DEM functions also help resolve omnichannel fragmentation from having disparate systems interconnected to widely varied degrees. These tools help identify where the gaps are in digital flows, and guide next steps towards patching said gaps.

Digital Experience Monitoring Tools Comparison

Consider these factors when comparing digital experience monitoring tools:


  • Breadth and Depth of Data: What depth of data can each option deliver to the IT department. How real time is said data? What level of historical tracking and trends visibility is available?

  • Monitoring vs. Remediation: Consider how valuable it would be to add automated or guided remediation capabilities on top of the core monitoring capabilities. Monitoring will be a universal capability, but only select vendors offer built-in remediation assistance at this point.

  • APM vs. EUEM focus: Consider each vendor’s historical products/legacy approach to DEM. Some vendors focus on application performance management, which may lead to more technically-focused DEM. In contrast, end-user experience monitoring may facilitate deeper front-end user experience insights.


Start a digital experience monitoring product comparison here


Pricing Information

Digital experience monitoring products are usually priced by the amount of events/activity being monitored. Some pricing starts at $10+/month per 10,000 events. Most DEM vendors do not publish standard pricing, since pricing can vary significantly based on the specific use case and deployment environment.

Digital Experience Monitoring (DEM) Products

(1-18 of 18) Sorted by Most Reviews

Dynatrace

Dynatrace is an APM scaled for enterprises with cloud, on-premise, and hybrid application and SaaS monitoring. Dynatrace uses AI-supported algorithms to provide continual APM self-learning and predictive alerts for proactive issue resolution.

SolarWinds Pingdom

SolarWinds Pingdom is a website uptime monitoring and alert tool, with additional reporting and Real User Monitoring capabilities. Pingdom is part of SolarWinds’s DevOps package, enabling full-stack monitoring as a service.

ThousandEyes

ThousandEyes

Customer Verified

ThousandEyes offers Digital Experience Monitoring that integrates application performance monitoring within a broader network monitoring platform. It primarily focuses on connectivity monitoring and supports SaaS and hybrid systems monitoring.

Key Features

  • Alerts (19)
    95%
    9.5
  • Network monitoring (19)
    89%
    8.9
  • Baseline threshold calculation (18)
    87%
    8.7
Aternity Digital Experience Management

The Aternity Digital Experience Management platform provides AI-powered analytics and self-healing control in order to improve employee productivity and customer satisfaction, get to market fast with high quality apps, drive down the cost of IT operations, and mitigate the risk of…

Catchpoint

Catchpoint, from Catchpoint Systems in New York, is a digital experience management solution that allows the user to proactively monitor, analyze & troubleshoot the performance of all digital services and the experience of end users, including customers & employees, wherever they…

AppNeta

AppNeta provides performance monitoring solutions for distributed, cloud-connected, digital enterprises. AppNeta’s SaaS-based solutions give IT teams application and network performance data, allowing them to constantly monitor user experience across any application, network, data…

Micro Focus AppPulse Suite

The Micro Focus AppPulse Suite is an integrated solution of synthetic, real-user, and diagnostic monitoring that is designed to deliver superior UX and better business decisions by enabling continuous improvement of both the app and the UX. It automates and accelerates the process…

Request Metrics

Request Metrics is presented as a fast, simple, and affordable way to monitor the real user performance of a website. The vendor states they approach APM differently, rather than trying to understand everything about every part of a system, their solution focuses on understanding…

ControlUp

ControlUp, from the company of the same name headquartered in San Francisco, offers an end user experience monitoring focuses on being able to easily find the root cause of IT issues, remediate directly from its UI vs. having to rely on several tools, and strategically analyze historical…

Nexthink

Nexthink is a SaaS provider headquartered in Lausanne, that provides a digital workplace experience management software solution that combines real-time analytics, instant remediation, automation and employee feedback across endpoints and applications.

SysTrack

SysTrack is a digital experience monitoring solution for IT that gathers and analyzes data on everything that may impact end-user experience and business productivity. Directly from the workspace, SysTrack captures data such as CPU, RAM, memory, and other 10,000+ data points. These…

Sematext Experience

Sematext Experience analyzes data from real user sessions to increase customer satisfaction. It detects anomalies and sends the user alerts in real-time to enhance the front-end performance, with Real User Monitoring.Find slow-loading pages: Get a full resource waterfall view showing…

germain APM

Germain APM is an application performance monitoring tool.

eG Enterprise

eG Enterprise is a converged application and infrastructure monitoring solution that enables organizations to ensure peak performance of their business-critical applications and IT services. The vendor’s value proposition is that with eG Enterprise, users can monitor every layer…

Sematext Cloud

The vendor presents Sematext Cloud is an all-in-one observability solution for modern-day software-based companies that provides key insights into front-end and back-end performance. Sematext encompasses infrastructure, real user & synthetic monitoring, transaction tracing and…

Raygun

Raygun in Wellington offers a real user monitoring solution, allowing the user to discover and resolve the performance bottlenecks customers encounter with actionable data from real user sessions. Easily diagnose why users had a poor experience, convert more sales and enhance your…

Liquidware Stratusphere UX

Stratusphere UX is a user experience monitoring and diagnostics solution. An independent and platform-agnostic architecture, the solution provides user-centric visibility that is persistent across platform delivery. The ability to examine and drill down into user, machine and application…

ManageEngine Application Manager

ManageEngine Applications Manager is an application performance management solution that also provides the ability to manage end user experience of enterprise Internet Services and hosted Web Services.

Frequently Asked Questions

What are digital experience monitoring platforms?

Digital experience monitoring software gives IT professionals direct visibility into users’ entire digital experience flow using a range of real and synthetic monitoring methods.

Why is digital experience monitoring important?

Digital experience monitoring improves end users’, such as employees’, productivity and satisfaction when working with businesses’ digital systems and interfaces. It also improves IT efficiency and proactivity.

What’s the difference between digital experience monitoring and application performance monitoring?

DEM gives data from the point of view of the front-end user, while APM focuses on technical application performance signals. DEM capabilities usually include some elements of application performance management.