Webex Telepresence
June 14, 2019

Webex Telepresence

Joe Halenkamp | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Spark Room Kit Plus

Overall Satisfaction with Cisco Webex Room Series

Ease of implementing the room kits was increased and designing our conference rooms was easy. Customer interaction with the room kits was also easy.
  • Touch 10 replaced physical phone and having cables for sharing at the table
  • Proximity helped wireless share capabilities
  • User education made easier
  • Consistency with software versions.
  • Software versions change too rapidly.
  • RMA process for large endpoints is a painpoint.
  • Some audio issues from the cloud.
  • Bugs in specific device software versions.
We can utilize our on-prem voice platform and have consistency with all our Cisco products. Having multiple platforms in the past caused difficulty in troubleshooting and support. We went for consistency, cost and ease of implementation to provide a single collaboration tool for users vs having users log into 5 different apps.
I love the use case and adoption was quick. Our customers quickly and easily learned the use of the devices and quickly saw the collaboration improve within our teams. Capabilities improved for our home office users as well for our organization to provide a better experience for remote users and efficiency for remote staff.