Webex Telepresence
Overall Satisfaction with Cisco Webex Room Series
Ease of implementing the room kits was increased and designing our conference rooms was easy. Customer interaction with the room kits was also easy.
Pros
- Touch 10 replaced physical phone and having cables for sharing at the table
- Proximity helped wireless share capabilities
- User education made easier
Cons
- Consistency with software versions.
- Software versions change too rapidly.
- RMA process for large endpoints is a painpoint.
- Some audio issues from the cloud.
- Bugs in specific device software versions.
We can utilize our on-prem voice platform and have consistency with all our Cisco products. Having multiple platforms in the past caused difficulty in troubleshooting and support. We went for consistency, cost and ease of implementation to provide a single collaboration tool for users vs having users log into 5 different apps.
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