Classy Has Great Customer Service
November 16, 2021
Classy Has Great Customer Service
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Classy
We use Classy for all peer-to-peer fundraising campaigns, crowdfunding and ticketed events. Volunteers are able to set up their own campaigns and can link their page to a Facebook fundraiser making it easier for them to reach their goals.
Pros
- Customer service - especially with Salesforce integration
- Easy to set up campaigns
- Facebook integration for peer-to-peer fundraising
Cons
- More customization of campaign elements
- Mobile functionality is lacking - would like to see check scanning and credit card processing on-site
- Billing info - we wish there was a way to click a button and have attendee/registrant info copy to billing info (to reduce friction for the donor)
- Customer service that is responsive and reliable
- Salesforce integration
- Willingness to innovate based on market testing
- Facebook integration has been helpful for our volunteer fundraisers
Do you think GoFundMe Pro delivers good value for the price?
Yes
Are you happy with GoFundMe Pro's feature set?
Yes
Did GoFundMe Pro live up to sales and marketing promises?
Yes
Did implementation of GoFundMe Pro go as expected?
Yes
Would you buy GoFundMe Pro again?
Yes
Comments
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