Cofense Phishing Awareness
May 02, 2020

Cofense Phishing Awareness

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Cofense PhishMe

Yes, this is a must-use feature. Since implementation, we haven't had any issues with email gateways and security scanning marking campaigns as reading and skewing reports.
We use Cofense for our ongoing phishing awareness campaigns; it's a great tool to run the program. We used to run manual campaigns previously, but doing it so manually makes it fairly complicated to run reports and maintain a dashboard. Cofense is used across the organization, including the whole workforce.
  • Scheduling campaigns
  • User list management.
  • Variety of templates.
  • Community portal.
  • Board report is not automated.
  • Reduced click rate on phishing campaigns from 40% to below 10% in a few months.
  • Increased phishing reporting by over 400%.
The reporter feature is excellent. It does make a difference, as users are a lot more inclined to report just by clicking on an easy access button. The other must-have feature is responsive delivery, as it improves email delivery without the need to maintain whitelists.
Reports are good, but the interface could use some work to make it easier to export or use the main dashboard. We still have to maintain a separate spreadsheet, although very simple, with a high-level chart that goes to the executives. The Board report is manual and when requested takes a day or two, if automated, it would be much better.
It's a good fit for any organization, all market sectors, and sizes.