Don't just think it, ConfirmIt
March 07, 2014

Don't just think it, ConfirmIt

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction

It is being used across the organization for survey insights. It helps provide insights to stakeholders on customer pain points.
  • Creating dashboards to help self serve insights. The more self-serve options the better!
  • Interacting with text analytics platforms to get smarter about the unstructured data within surveys.
  • Reliable survey delivering platform where questions can be changed and manipulated somewhat intuitively (with some experience in report design).
  • They are only just starting their own text analytics platform so it will probably be a bit weaker than industry standards at the start.
  • Visualization can always be improved, the current capabilities are pretty bare bones at the moment.
  • We have gotten complaints about surveys not working correctly before (but they are in the minority)
  • Better customer service
  • Faster reaction to process problems
  • Improved engagement with the voice of the customer
It does what it needs to and there isn't another company on the market that has a compelling enough reason to go through all the hassle and cost of switching.
How are you deploying the survey and what will you be doing with it? Do you need text analytics alongside it or is the data captured more quantitative?