ConnectWise - Gotta have it
February 02, 2017

ConnectWise - Gotta have it

Doug Riemersma | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with ConnectWise

We utilize Connectwise throughout the organization. At this point the only part we don't use is the accounting. We appreciate the efficiency of having to only enter data once.
  • Connectwise keeps you organized providing the tool you need in order to not have items fall through the cracks.
  • Connectwise keeps you forcused on the work that you need to accomplish and provides the access to the data you need to complete your work.
  • Connectwise provides reports allowing you to measure just how well you are doing.
  • I would like to see it faster, while speed is adequate faster is always better.
  • There have been major changes in the screens and that has been helpful. Still seems like there are some data "flow" issues that could be optimized.
  • I personally would like to see a "library" of configurations that can be used. I have used some from Marketplace but it feels like this could be standardized much more.
  • Better use of Technical resources
  • Streamline our record keeping
  • Much more efficient with scheduling
  • We are much better at centralizing our documentation
No other products have been used. If you start with the best you don't need to change.
I believe that Connectwise is very good at everything. We currently continue to use QuickBooks for our accounting. While Quosal Sell is nice I really think the fact that we need to use Quosal Create to transfer information into QuickBooks could be improved.

ConnectWise PSA Feature Ratings

Organize and prioritize service tickets
Expert directory
Subscription-based notifications
ITSM collaboration and documentation
Ticket creation and submission
Ticket response
External knowledge base
Internal knowledge base
Customer portal
Not Rated
Social integration
Not Rated
Email support
Help Desk CRM integration