ConnectWise Manage - Hands down the best I've ever experienced!
Updated December 11, 2017
ConnectWise Manage - Hands down the best I've ever experienced!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with ConnectWise Manage
We use ConnectWise Manage to run our entire managed services business. We use ConnectWise to invoice, purchase, ticket, schedule, dispatch, and manage our customers and more.
- ConnectWise technical support staff are the best I've ever experienced in my 20+ years in IT!!
- CW Manage provides an MSP with all the necessary tools to run the entire business. nothing is left out.
- CW Manage integrations with other MSP applications is very broad. when we look for new tools we only use those that integrate and we've never had a problem finding them.
- CW Manage continues to improve the product. always pushing forward with new innovations!
- I wish that bundled items could be added to agreement additions.
- I would like to see the "agr_header_recid" field added to the agreement list screen.
- We have near perfect visibility into time/resouce per client
- We have a much higher degree of control and visibility of costs
- Operational efficiency has improved by roughly 33%
No other products we've experienced even comes close to CW.
ConnectWise PSA Feature Ratings
Using ConnectWise Manage
7 - tech support, management, purchasing and sales.
2 - operations, tech support, accounting
- all of the business in one application
- business data is relevant and available
- keeps us competitive
- flexible fits our changing needs
- keep us with employee PTO
- streamline IT
Evaluating ConnectWise Manage and Competitors
- Price
- Product Features
- Product Usability
- Product Reputation
- Vendor Reputation
- Positive Sales Experience with the Vendor
the application was comprehensive and economically priced
no change
ConnectWise Manage Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
No - with basic support i'm able to figure out what I need to get done.
Yes - yes
exceptional support in my mind describes the connectwise support culture as a whole not just one support instance. Anyone can do an exceptional job every so often but few organizations can deliver exceptional support consistently. Connectwise sets the standard for application support!
Using ConnectWise Manage
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | Requires technical support |
- support desk functions
- invoicing
- marketing
- report writer
Yes - great for basic tasks but as a manager I'd like to be able to do a bit more. for instance quite often we will forward emails from clients into CWM which makes it necessary to change the company on the ticket. it's not possible to do this with the mobile app.