ConnectWise Manage Review
January 09, 2018

ConnectWise Manage Review

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with ConnectWise Manage

Our company has used ConnectWise Manage for over 5 years now. It is used to track all clients, configurations, billing, projects etc. Keeping all of this information in one central location is imperative for a tech company to efficiently and effectively manage all of its clients. ConnectWise Manage integrates with several other products as well and can be a true cloud-hosted product (or on-premise). It includes a smartphone version, web access, and a locally installed agent. It also provides a web portal for our clients so they can check on invoicing or project statuses.
  • One central location for all client data
  • Integration with other products
  • True cloud option
  • Some settings can only be changed annually
  • Initial setup can be time intensive and/or require professional services (at an additional cost)
  • ConnectWise Manage and LabTech are one in the same, so integration is amazing
  • It's very easy to add users to the system, saving time on setup and config (after the initial setup)
  • Lots of products integrate with ConnectWise Manage as well
We moved away from N-Able several years ago because the product development seemed non-existent. When SolarWinds purchased the company/software is sat for multiple years with no advancements, therefore we moved to ConnectWise. We don't regret for one minute moving away from N-Able because ConnectWise continues to advance and evolve. ConnectWise has obtained other software as well (LabTech) and shows no sign of stopping.
ConnectWise Manage is the prefect tool for a tech company to keep track of all of its clients' assets, configurations and billing. If you have remote users (and are on the cloud version) you do not need to manage or maintain your own equipment, backups, updates etc., to the system. Working with a team allows access to others' calendars, dispatch portal etc.

ConnectWise PSA Feature Ratings

Organize and prioritize service tickets
Expert directory
Subscription-based notifications
ITSM collaboration and documentation
Ticket creation and submission
Ticket response
External knowledge base
Internal knowledge base
Customer portal
Social integration
Email support
Help Desk CRM integration