ConnectWise Manage is used by our internal IT department in support of our users and retail operation centers. It is used to track and monitor open service requests for telecom, computer and other misc.
I have found it difficult to manage and track my contracts (internet/telecom vendors, other software support contracts, etc.). We do not use Manage Clients as we don't really have clients. We use Manage projects barely as most things are handled as a ticket.
It was originally designed to be a service software for a vendor support contract provider I believe. However, they continue to make updates to the software (monthly) and continue to significantly improve the software for in house IT solution departments.