Stay away from ConnectWise unless you want to be locked in a contract you might regret later
October 03, 2022
Stay away from ConnectWise unless you want to be locked in a contract you might regret later
Score 1 out of 10
Vetted Review
Verified User
Overall Satisfaction with ConnectWise Manage
Please don't make the mistake that I did by working with ConnectWise. Once you are locked into a contract the only change you can ever make is to ADD to the contract. If you want to remove something or make a change that would reduce your billing you must wait until your contract period is up.
For example, I use ConnectWise Automate, and a client is required for each computer. You have to purchase clients in blocks. If you don't use all the clients, that's your problem, you still pay for them. If you don't have enough clients you can't utilize it on those computers.
I had a simple request for ConnectWise. Please let me add a few hundred clients, but if I want to reduce that number, please let me do so with 30 days notice. ConnectWise said, very clearly, NO. You can only add clients and can't remove them. What kind of vendor engages in this sort of behavior?
For example, I use ConnectWise Automate, and a client is required for each computer. You have to purchase clients in blocks. If you don't use all the clients, that's your problem, you still pay for them. If you don't have enough clients you can't utilize it on those computers.
I had a simple request for ConnectWise. Please let me add a few hundred clients, but if I want to reduce that number, please let me do so with 30 days notice. ConnectWise said, very clearly, NO. You can only add clients and can't remove them. What kind of vendor engages in this sort of behavior?
Pros
- Billing
- Contracts for multiyear periods
- Docusign
- Inflexibiilty with contract terms
Cons
- Allow us to add and remove items without being locked into a contract
- Allow us to have people to speak to that are allowed to do more than give us their names
- Treat your customers like they matter
- Ironclad contracts
- Inflexibility
- Doesn't provide anyone to speak to with authority
- It's hurt our company and held us back
- Difficult to use and configure with archaic database as controls
- Significant downtime with their SSO login and products
- Inability to access documentation without a login and password. Anytime you want to research something you have to login. Documentation needs to be secured? That's crazy
Do you think ConnectWise PSA delivers good value for the price?
No
Are you happy with ConnectWise PSA's feature set?
No
Did ConnectWise PSA live up to sales and marketing promises?
No
Did implementation of ConnectWise PSA go as expected?
No
Would you buy ConnectWise PSA again?
No
Comments
Please log in to join the conversation