ConnectWise PSA - All in One Game Changer
December 27, 2024

ConnectWise PSA - All in One Game Changer

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ConnectWise PSA

We use ConnectWise PSA in all aspects on the business. I work in Accounting and it is super efficient at creating reoccurring invoices, tracking costs, generating reports, and a seamless integration with QuickBooks and our payment processor. Our technicians also use it for managing the support and professional services board which also easily queues up invoices for billable time.

Pros

  • Invoicing
  • Reports
  • Service Board
  • Reporting

Cons

  • Exchanging Equipment
  • Sales Tax
  • More Customizable Reports
  • Increased in revenue, capturing all renewals
  • Increased in payment from clients, less collections
  • Increase in employee time to work with clients, versus having to enter everything multiple times in different systems
ConnectWise PSA is a extremely user friendly product and service. With the ConnectWise University Site it is very easy to navigate and also having the Support chat and phone options; they meet you where you are. Any questions that I have are easily answered by their support team. Or by typing in a few keywords using the ConnectWise University webpage.

Do you think ConnectWise PSA delivers good value for the price?

Yes

Are you happy with ConnectWise PSA's feature set?

Yes

Did ConnectWise PSA live up to sales and marketing promises?

Yes

Did implementation of ConnectWise PSA go as expected?

Yes

Would you buy ConnectWise PSA again?

Yes

ConnectWise PSA is 100% for MSP industry. As an all in one software it helps manage, monitor, and track all aspects of the business. There are always updates with releases and the team is great with responding to questions and feedback on new features or bugs that are found within the software.

ConnectWise PSA Feature Ratings

Incident and problem management
10.0
Organize and prioritize service tickets
10
Expert directory
10
Subscription-based notifications
10
ITSM collaboration and documentation
10
Ticket creation and submission
10
Ticket response
10
Self Help Community
10.0
External knowledge base
10
Internal knowledge base
10
Multi-Channel Help
10.0
Customer portal
10
IVR
10
Social integration
10
Email support
10
Help Desk CRM integration
10

Comments

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