A good product spoiled by down-time, price gouging and poor customer service
January 18, 2021

A good product spoiled by down-time, price gouging and poor customer service

Edward Taylor | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with DEAR Inventory

We use DEAR Inventory across the whole organisation. It help us manage inventory, stock control, production, reconciliations, website sales etc.

Pros

  • Batch Number Tracking
  • Manufacturing
  • Intergrations

Cons

  • Pricing increase 400% this year
  • Down Time is unacceptable, dedicated server option cost £30k per year
  • Lots of minor issues across the board.
  • We have been using for so long it's impossible to say.
  • Dear cost us £900 last year but we have had to employ a part time person to help run it.

Do you think Cin7 Core delivers good value for the price?

No

Are you happy with Cin7 Core's feature set?

Yes

Did Cin7 Core live up to sales and marketing promises?

No

Did implementation of Cin7 Core go as expected?

Yes

Would you buy Cin7 Core again?

No

The software was well suited to small businesses who manufacture and sell on line and who have to manage batch codes however they are now pricing themselves out of the market. Customer service is terrible.

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