Best in class for pricing, reliability and support

We consider Dell's support to be best-in-class compared to other solutions and is also reasonably priced. Their SLA targets have almost always been met, except for minor occasions that have had extenuating circumstances. The service staff is also professional and thorough. Overall, we are very satisfied with the level of support we receive.

Dell's PowerEdge line does not deviate from standard enterprise architecture norms and those that are familiar in this field will have no issues adjusting to this environment. While some aspects of the ecosystem are highly proprietary (e.g. management tools), the learning curve is not difficult and should also not cause any problems.

Dell Poweredge has a variety of solutions from small to large scale that should be adequate for all on-premise business needs. However, as with everything else in the world of IT, if your organization has already standardized on a different platform, it may be best to stay with that platform, unless there is enough justification to make a complete or phased change-out.