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Best in class for pricing, reliability and support
September 26, 2020

Best in class for pricing, reliability and support

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Dell PowerEdge R

Our organization has standardized on Dell PowerEdge servers for years and have had a generally positive experience. It offers the best pricing, support, and technology available without our region. The systems are also generally reliable, and the robust management tools have streamlined routine maintenance and monitoring within the local IT department.
  • Support is best-in-class
  • Pricing is competitive
  • Reliability has been generally good.
  • Technology and management tools has been impressive.
  • Pricing for warranty extensions could be improved.
  • Support for older/obsolete hardware could be improved.
  • Lower maintenance costs and effort.
  • Improved reliability/lower downtime.
  • Lower total cost of ownership.
Support and pricing is significantly improved with our switch to Dell from HPE products.
We consider Dell's support to be best-in-class compared to other solutions and is also reasonably priced. Their SLA targets have almost always been met, except for minor occasions that have had extenuating circumstances. The service staff is also professional and thorough. Overall, we are very satisfied with the level of support we receive.
Dell's PowerEdge line does not deviate from standard enterprise architecture norms and those that are familiar in this field will have no issues adjusting to this environment. While some aspects of the ecosystem are highly proprietary (e.g. management tools), the learning curve is not difficult and should also not cause any problems.

Do you think Dell PowerEdge R delivers good value for the price?

Yes

Are you happy with Dell PowerEdge R's feature set?

Yes

Did Dell PowerEdge R live up to sales and marketing promises?

Yes

Did implementation of Dell PowerEdge R go as expected?

Yes

Would you buy Dell PowerEdge R again?

Yes

Dell Poweredge has a variety of solutions from small to large scale that should be adequate for all on-premise business needs. However, as with everything else in the world of IT, if your organization has already standardized on a different platform, it may be best to stay with that platform, unless there is enough justification to make a complete or phased change-out.