Deluxe gets the job done
July 11, 2024

Deluxe gets the job done

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

eChecks & Print + Mail

Overall Satisfaction with Deluxe Payment Exchange+

We use this product for our lockbox and eLockbox needs. Our paper checks are mailed and processed by Deluxe and our electronic payments are processed through them, as well. We receive many paper checks as many of our customers are older and still write checks for their bills. We also receive a lot of electronic bill payments since we do not accept ACH payments ourselves.

Pros

  • Providing search options for researching payments
  • Working to get issues resolved quickly
  • Quick implementation

Cons

  • The same errors happen several times before it's actually fixed
  • Processing errors by staff, maybe due to turnover or new people taking over our payments
  • More typos than I would like
  • Saves a lot of time for our AR employee
  • Makes payment processing more streamlined and efficient
  • The ability to track and research payments electronically is amazing. If we had to keep track of all the checks ourselves, that would be a mess
They have a great implementation team that was able to answer all our questions and meet all of our needs. It was a very smooth process to get going. The websites that we use for the payments are user-friendly. Everything happens in a timely manner, check payments are processed throughout the day and do not sit around untouched. I feel that they do a good job.
N/A

Do you think Deluxe Payment Exchange+ delivers good value for the price?

Yes

Are you happy with Deluxe Payment Exchange+'s feature set?

Yes

Did Deluxe Payment Exchange+ live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Deluxe Payment Exchange+ go as expected?

Yes

Would you buy Deluxe Payment Exchange+ again?

Yes

Deluxe works great for us as we have a decent number of payments that go through them. I believe it would not be efficient for a smaller company who did not receive a lot of checks or electronic payments. Our volume warrants outsourcing of payment processing as it saves us a lot of time in-house. I would weigh the costs of the service against the time and payroll it costs your company.

Deluxe Payment Exchange+ Feature Ratings

Accounts Payable ()
Not Rated
Payment Management
9.0
Payment Status Tracking
8
Electronic Funds Transfer
10

Comments

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