Item: Cisco Duo
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

Duo has helped solved our issues with compromised accounts. This implementation has been key in improving security measures here. My only issue is that we did not do it sooner. I would recommend this to anyone who needs to protect user accounts on additional levels and would look to use it again.

Pros and Cons

Simple to use
Easy to configure
Easy for users

Price
Deployment assistance

Return on Investment

Better use of staff time
Limited spam attacks

Usability

I absolutely love this tool. It has been outstanding to use and I would absolutely recommend it to anyone. Adding security can be a turn-off to end-users. I do not feel this is the case with Duo, our users are very comfortable with this new enhancement and this makes a difference.

Identity Verification

We have not a single access breach from the users who have been added to this system, it has been a piece of relief. I strongly feel that tools like these are extremely underutilized and have many more benefits than are often realized. End users tend to be the largest risk with security, Duo protects them from themselves.

Support Rating

I will speak about the track record of Cisco's support and that is off the charts. We have need needed support on Duo but based on the track record of Cisco support, I know that if I need it I will not be disappointed. Support costs what it does but it's worth it.

Exceptional Examples of Cisco Duo Support

Support has not been needed with Duo.

Alternatives Considered

I knew Duo was the right fit. We did not evaluate other options.

Key Insights

Do you think Cisco Duo delivers good value for the price?

Yes

Are you happy with Cisco Duo's feature set?

Yes

Did Cisco Duo live up to sales and marketing promises?

Yes

Did implementation of Cisco Duo go as expected?

Yes

Would you buy Cisco Duo again?

Yes

Likelihood to Recommend

I would 100% recommend this to anyone who needs to add multi-factor authentication. It is easy to configure and set up with our single-sign-on environment. We have end users who have appreciated the need for this software and they do not complain about It because of the functionality.

Cisco Products Used for Hybrid Work

Webex Calling
Cisco Webex Room Series
Cisco Webex Desk Pro

Hybrid Work Model

Working from anywhere (e.g., coffee shop, airport)
Working from an office or other company space
Working from home

Hybrid Work Implementation Progress

Security is the most critical. Having an MFA solution in place is imperative and should not be considered without it. Everything needs to be driven by security. I have had great experiences with DUO. It is easy to use, user friendly, and extremely powerful. Cisco acquiring DUO was huge for its portfolio.

Cisco Duo Customer Support Pros and Cons

Pros	Cons
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response	None

Premium Support

Since this was a critical system for security we absolutely got premium support. Had we had downtime related to this it would have caused significant problems so lower support was not worth the risk. This was really an easy decision and had it been more expensive I think we would have pulled the trigger anyways.

Duo Security

Overall Satisfaction with Cisco Secure Access by Duo