Updated August 12, 2022
Score 10 out of 10
Overall Satisfaction with Cisco Secure Access by Duo
Duo has helped solved our issues with compromised accounts. This implementation has been key in improving security measures here. My only issue is that we did not do it sooner. I would recommend this to anyone who needs to protect user accounts on additional levels and would look to use it again.
I absolutely love this tool. It has been outstanding to use and I would absolutely recommend it to anyone. Adding security can be a turn-off to end-users. I do not feel this is the case with Duo, our users are very comfortable with this new enhancement and this makes a difference.
We have not a single access breach from the users who have been added to this system, it has been a piece of relief. I strongly feel that tools like these are extremely underutilized and have many more benefits than are often realized. End users tend to be the largest risk with security, Duo protects them from themselves.
I will speak about the track record of Cisco's support and that is off the charts. We have need needed support on Duo but based on the track record of Cisco support, I know that if I need it I will not be disappointed. Support costs what it does but it's worth it.
Support has not been needed with Duo.
Do you think Cisco Secure Access by Duo delivers good value for the price?
Are you happy with Cisco Secure Access by Duo's feature set?
Did Cisco Secure Access by Duo live up to sales and marketing promises?
Did implementation of Cisco Secure Access by Duo go as expected?
Would you buy Cisco Secure Access by Duo again?
I would 100% recommend this to anyone who needs to add multi-factor authentication. It is easy to configure and set up with our single-sign-on environment. We have end users who have appreciated the need for this software and they do not complain about It because of the functionality.
Cisco Secure Access by Duo Support
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
Since this was a critical system for security we absolutely got premium support. Had we had downtime related to this it would have caused significant problems so lower support was not worth the risk. This was really an easy decision and had it been more expensive I think we would have pulled the trigger anyways.