Using Episerver Digital Commerce for B2B
Anonymous | TrustRadius Reviewer
February 16, 2017

Using Episerver Digital Commerce for B2B

Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Episerver Digital Commerce

Episerver Digital Commerce is used as our B2B eCommerce platform as well as for a CMS-only site for one of our brands. On the B2B side, it allows more than 10,000 customers to purchase our products in a secure, private portal. It is managed and used primarily by our marketing department, but customer service participated in user management and IT participates in the integration of Episerver with other systems.
  • Web content management -- the interface is drag and drop and makes it very easy for business users to create product pages.
  • In site search with Episerver Find -- it is easy to promote attributes and make quick tweaks to fine-tune results.
  • Integrate with other systems -- we have integrated with our ERP, our product information management system, our digital asset management system and our marketing automation system to take advantage of investments we have already made in content and customer data.
  • Cloud hosting -- generally the hosting service is good, but we do experieicne significant slowdowns when a new instance spins up.
  • Customizable promotions -- the promotions function offers many out-of-the-box options, but, for us, required a lot of customization to create the types of promotions we regularly use; this may be because our focus is B2B.
  • General out-of-the-box B2B features -- we are able to use Episerver quite well for our B2B needs, but our implementation partner had to do a fair bit of custom development to get us there.
Ease
Efficiency
Autonomy
Personalization
Revenue
It is definitely easier to maintain the site and updating site content is much faster. We have also successfully delivered a tailored experience to different visitor groups. Most site-related activities can be managed by business users, but more technical activities, the integration and customization still require IT/development resources. We do expect that the site will help us drive revenue, but we are not seeing that yet because this is a new and large change for our customer base.
Nansen (now Making Waves)
We have relied heaviliy on Nansen to guide us and to manage our implementation, UX and development. We greatly value them as a partner and would recommend them to others looking for an Episerver implementation partner or digital agency.
I think it's very well suited to many scenarios, and it would be hard to beat it from an ease of use standpoint. I have not found an enterprise-level system that is easier for business users to use. It's great for web content management and catalog management via commerce as well as for personalization and the ability to serve up targeted content via user groups.

Episerver Digital Commerce Feature Ratings

Product catalog & listings
10
Product management
10
Bulk product upload
Not Rated
Branding
8
Mobile storefront
8
Product variations
9
Website integration
9
Visual customization
8
CMS
10
Abandoned cart recovery
Not Rated
Checkout user experience
7
eCommerce security
Not Rated
Promotions & discounts
5
Personalized recommendations
Not Rated
SEO
Not Rated
Multi-site management
9
Order processing
10
Inventory management
Not Rated
Shipping
Not Rated
Custom functionality
10