Long time ETO user
November 20, 2018

Long time ETO user

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with ETO by Social Solutions

ETO is a case management and performance measurement software for non-profit organizations. At my organization, it is used across the whole organization and addresses the issue of data collection and management for our various social services programs.
  • data entry
  • data management
  • reporting
  • dashboards
  • user experience/interface
  • reporting can be difficult, there's a learning curve
  • communication by the developer to clients
  • streamlined data entry
  • streamlined reporting
  • helps make decisions using data
My organization recently went through a process of analyzing other databases on the market. These databases include Salesforce and Apricot, another Social Solutions project. ETO is far more robust than these other products as they do not include the reporting capability that ETO has. Also, we have many years of historical data in ETO.
Well suited for non-profit organizations with capacity to administer a complex software and a commitment to data use. Ideal for non-profits with various funders and programs because of ETO's level of customization.