Case Management Software
Case Management Software Overview
What is Case Management Software?
Case Management Software approaches the task of dealing with work to be done to achieve a customer-centric outcome, which is generally not repeatable.
Case management can be thought of as BPM exception handling. Cases are responses to customer problems, claims, or requests that require intervention by skilled knowledge workers, and cannot be handled by straight-through automated processing.
BPM optimizes processes in abstraction from actual specific cases. Case management, rather, focuses on the unstructured, specific and non-repeatable cases.
Case Management Products
Pega 7 Platform is a business process management and process automation platform from Pegasystems.
Apricot by Social Solutions is a cloud-based solution for nonprofits of all sizes. The vendor says it brings strong, reliable data to the forefront in order to bolster a nonprofit organization’s impact. Additionally, the vendor says organizations that use Apricot save time and resources because...
ETO by Social Solutions is a comprehensive outcome and case management tool for large nonprofits, government agencies, and community collaboratives. The platform was built to handle multiple partners, high volumes of programs, advanced security protocols, and multifaceted reporting and analytics...
K2 blackpearl is a business process application enabling people to build and run business applications, including forms, workflow, data and reports.
OnBase by Hyland is a leading enterprise content management system, from Hyland Software headquartered in Ohio.
LawGro aims to help law firms grow their practice. This solution includes a cloud and mobile based legal practice management software powered by Artificial Intelligence and is driven by real-time analytics. LawGro offers secure and collaborative ways to engage with clients for a more rewarding...
Kofax TotalAgility is a BPM and case management platform. Capabilities include process design, automation, simulation, workflow, and integration with enterprise content management, CRM and email. Kofax software is now owned and supported by Lexmark since the May 2015 acquisition.
IBM Case Manager is a case management product that allows customers to resolve complex cases by providing persistent access to information, workflow, tasks, and analytics.
OmniFlow iBPM Suite is an intelligent business process management platform offered by Newgen Software Inc. Features include modeling and simulation, workflow and rules, analytics, master data management, complex event processing, and mobile and social capabilities.
The OpenText AppWorks Platform (formerly known as the OpenText Process Suite) supports business process management, case management, master data management, and business rules management capabilities with the ability to quickly build and rapidly deploy business applications to the cloud with a...
CSC offers their matter management system for managing documents, cases, time, as well as billing and contracts, and other functions.
i-Sight is a provider of case management software for investigations.
SmartSimple offers CMS360 as a case management platform to employment agencies, insurers, or health care providers, emphasizing workflow automation of use to all industries as well as more specific document generation and tracking, and reporting capabilities suited to the user's needs.
NAVEX Global offers EthicsPoint, an incident and case management platform and whistleblowing hotline for enterprise compliance helping to organize and centralize control of possible ethics incidences in a collaborative but also compliant fashion.
According to the vendor, Penelope is a cloud-based, mobile-friendly case management software solution that's been helping human services organizations worldwide improve client outcomes and achieve their missions since 2001. Get a single source of truth, and free your organization from multiple...
Over $300 million raised for nonprofits nationwide with CiviCore’s Giving Platform!CiviCore is proud to run the most successful and reliable platform for hosting giving events. The CiviCore Giving Platform is built with redundancy and fail-over protections to ensure your event is successful. The...