Case Management1Case Management Software approaches the task of dealing with work to be done to achieve a customer-centric outcome, which is generally not repeatable. Cases are responses to customer problems, claims, or requests that require intervention by skilled knowledge workers, and cannot be handled by straight-through automated processing.Appian1https://media.trustradius.com/product-logos/qf/Zj/50VUZT08Q3E3.PNGApricot by Social Solutions2https://media.trustradius.com/product-logos/tV/x4/QTM6VVZTIATQ.JPEGPega Platform3https://media.trustradius.com/product-logos/8q/iK/3THXIU7MTWHC.JPEGETO by Social Solutions4https://media.trustradius.com/product-logos/Vb/4i/P0ZPFIBDQ8C0.JPEGK2 Platform5https://media.trustradius.com/product-logos/zj/91/E44FJP3ZT2QX.JPEGOnBase by Hyland6https://media.trustradius.com/vendor-logos/DR/5h/6Q8TUQ8K4DS4-180x180.JPEGKofax TotalAgility7https://media.trustradius.com/vendor-logos/s8/2D/33WNLPQWPT91-180x180.JPEGPenelope8https://media.trustradius.com/product-logos/lV/iE/92A9TTROVCCT.PNGNeoCase9https://media.trustradius.com/product-logos/GC/FS/6A204DFT0IE6.pngIBM Case Manager10https://media.trustradius.com/vendor-logos/yf/sf/DNSXTG99HOK3-180x180.JPEGEthicsPoint11https://media.trustradius.com/vendor-logos/qo/Zk/0D2DN3QGCDXQ-180x180.JPEGIBM Business Automation Workflow on Cloud12https://media.trustradius.com/vendor-logos/yf/sf/DNSXTG99HOK3-180x180.JPEGOmniFlow iBPM Suite13https://media.trustradius.com/vendor-logos/g1/Xb/KTWDXTNEXLHE-180x180.PNGPeopleDoc by Ultimate Software14https://media.trustradius.com/product-logos/9c/GD/4OTUVB59I0DO.PNGOpenText AppWorks15https://media.trustradius.com/vendor-logos/Jo/Dc/J5BO5E4D2RK8-180x180.JPEGColumn Case Management16https://media.trustradius.com/vendor-logos/ih/0B/CQAWHTZCCE3M-180x180.JPEGcFive Supervisor17https://media.trustradius.com/vendor-logos/7l/fY/DF0KTJZQ8FG2-180x180.JPEGi-Sight18https://media.trustradius.com/vendor-logos/r1/zB/99W2B94TZCV3-180x180.JPEGSmartSimple CMS36019https://media.trustradius.com/vendor-logos/R6/uz/SH5SRQGAZ2EL-180x180.PNGPMG Digital Business Platform20https://media.trustradius.com/product-logos/gJ/1i/4D2QKT0XE7OQ.PNGCiviCore, A Public Benefit Corporation21https://media.trustradius.com/product-logos/mE/IY/A6PP39SV3ZSW.JPEGServiceNow HR Service Delivery22https://media.trustradius.com/vendor-logos/aq/Dw/TSWH006RRB3K-180x180.JPEGExela Plexus (formerly SourceHOV)23https://media.trustradius.com/product-logos/yN/Qy/CKNLH1QND81G.JPEGCNSI Audit Studio24https://media.trustradius.com/vendor-logos/5v/pH/VDVPZF78FI4W-180x180.JPEGCGI Advantage Case Management25https://media.trustradius.com/vendor-logos/dk/CC/6SC4FW1TZTPS-180x180.PNG

Case Management Software

Case Management Software Overview

What is Case Management Software?

Case Management Software approaches the task of dealing with work to be done to achieve a customer-centric outcome, which is generally not repeatable.

Case management can be thought of as BPM exception handling. Cases are responses to customer problems, claims, or requests that require intervention by skilled knowledge workers, and cannot be handled by straight-through automated processing.

BPM optimizes processes in abstraction from actual specific cases. Case management, rather, focuses on the unstructured, specific and non-repeatable cases.

Case Management Products

Listings (1-25 of 27)

Appian

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>
Top Rated
159 Ratings

Appian provides a low-code software development platform that combines intelligent automation and business process management to rapidly deliver powerful business applications. Many of the world’s largest organizations use Appian applications to improve customer experience, achieve operational ex...

Apricot by Social Solutions

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>
Top Rated
99 Ratings

Apricot by Social Solutions is a cloud-based solution for nonprofits of all sizes. The vendor says it brings strong, reliable data to the forefront in order to bolster a nonprofit organization’s impact. Additionally, the vendor says organizations that use Apricot save time and resources because t...

Pega Platform

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>
Top Rated
168 Ratings

Pega Platform is a combined business process management and robotic process automation (RPA) platform with advanced workforce analytics, from Pegasystems.

ETO by Social Solutions

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>
62 Ratings

ETO by Social Solutions is a comprehensive outcome and case management tool for large nonprofits, government agencies, and community collaboratives. The platform was built to handle multiple partners, high volumes of programs, advanced security protocols, and multifaceted reporting and analytics ...

2 Ratings

Penelope is a cloud-based case management software solution that promises to help human services organizations improve client outcomes. The vendor's value proposition is: Get a single source of truth, and free your organization from multiple data silos, outdated systems, and reporting headaches...

2 Ratings

NAVEX Global offers EthicsPoint, an incident and case management platform and whistleblowing hotline for enterprise compliance helping to organize and centralize control of possible ethics incidences in a collaborative but also compliant fashion.

We don't have enough ratings and reviews to provide an overall score.

OmniFlow iBPM Suite is an intelligent business process management platform offered by Newgen Software Inc. Features include modeling and simulation, workflow and rules, analytics, master data management, complex event processing, and mobile and social capabilities.

We don't have enough ratings and reviews to provide an overall score.

The OpenText AppWorks Platform (formerly known as the OpenText Process Suite) supports business process management, case management, master data management, and business rules management capabilities with the ability to quickly build and rapidly deploy business applications to the cloud with a lo...

We don't have enough ratings and reviews to provide an overall score.

cFive in Laguna Hills (formerly Capita Case Management) offers cFive Supervisor, a case tracking application for case managers tracking probation and rehabilitation cases, focusing on workload automation and increased efficiency.

We don't have enough ratings and reviews to provide an overall score.

i-Sight is a provider of case management software for investigations.

We don't have enough ratings and reviews to provide an overall score.

SmartSimple offers CMS360 as a case management platform to employment agencies, insurers, or health care providers, emphasizing workflow automation of use to all industries as well as more specific document generation and tracking, and reporting capabilities suited to the user's needs.

We don't have enough ratings and reviews to provide an overall score.

PMG empowers its customers to automate processes and share data across other systems and applications. The PMG low-code software platform orchestrates people, systems, and data to streamline operations and enhance user experience. The vendor claims any business process can be improved or operatin...

We don't have enough ratings and reviews to provide an overall score.

Over $300 million raised for nonprofits nationwide with CiviCore’s Giving Platform!CiviCore is proud to run the most successful and reliable platform for hosting giving events. The CiviCore Giving Platform is built with redundancy and fail-over protections to ensure your event is successful. The ...

We don't have enough ratings and reviews to provide an overall score.

ServiceNow HR Service Delivery contains a full HRSD suite of applications, supporting HR case management, HR document retention, enterprise onboarding and transition support, and also employee self-service with intelligence agent.

We don't have enough ratings and reviews to provide an overall score.

CNSI headquartered in Rockville supports case management via Audit Studio, supporting fraud detection, a surveilliance and utilization review system (SURS), and automated case initiation.