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Case Management Software
Case Management Software Overview
What is Case Management Software?
Case Management Software approaches the task of dealing with work to be done to achieve a customer-centric outcome, which is generally not repeatable.
Case management can be thought of as BPM exception handling. Cases are responses to customer problems, claims, or requests that require intervention by skilled knowledge workers, and cannot be handled by straight-through automated processing.
BPM optimizes processes in abstraction from actual specific cases. Case management, rather, focuses on the unstructured, specific and non-repeatable cases.
Case Management Products
Listings (1-25 of 25)
Apricot by Social Solutions is a cloud-based solution for nonprofits of all sizes. The vendor says it brings strong, reliable data to the forefront in order to bolster a nonprofit organization’s impact. Additionally, the vendor says organizations that use Apricot save time and resources because t...
Pega Platform is a combined business process management and robotic process automation (RPA) platform with advanced workforce analytics, from Pegasystems.
ETO by Social Solutions is a comprehensive outcome and case management tool for large nonprofits, government agencies, and community collaboratives. The platform was built to handle multiple partners, high volumes of programs, advanced security protocols, and multifaceted reporting and analytics ...
The K2 Platform is a business process application enabling people to build and run business applications, including forms, workflow, data and reports.
OnBase by Hyland is a leading enterprise content management system, from Hyland Software headquartered in Ohio.
Kofax TotalAgility is a BPM and case management platform. Capabilities include process design, automation, simulation, workflow, and integration with enterprise content management, CRM and email.
Penelope is a cloud-based case management software solution that promises to help human services organizations improve client outcomes. The vendor's value proposition is: Get a single source of truth, and free your organization from multiple data silos, outdated systems, and reporting headaches...
NeoCase, headquartered in France, offers HR case management, employee self-service system, and employee knowledgebase to enterprises.
IBM Case Manager is a case management product that allows customers to resolve complex cases by providing persistent access to information, workflow, tasks, and analytics.
NAVEX Global offers EthicsPoint, an incident and case management platform and whistleblowing hotline for enterprise compliance helping to organize and centralize control of possible ethics incidences in a collaborative but also compliant fashion.
OmniFlow iBPM Suite is an intelligent business process management platform offered by Newgen Software Inc. Features include modeling and simulation, workflow and rules, analytics, master data management, complex event processing, and mobile and social capabilities.
PeopleDoc, headquartered in New York, offers their HR Service Delivery suite, providing HR document management and tracking, and HR case management, among other features.
The OpenText AppWorks Platform (formerly known as the OpenText Process Suite) supports business process management, case management, master data management, and business rules management capabilities with the ability to quickly build and rapidly deploy business applications to the cloud with a lo...
SmartSimple offers CMS360 as a case management platform to employment agencies, insurers, or health care providers, emphasizing workflow automation of use to all industries as well as more specific document generation and tracking, and reporting capabilities suited to the user's needs.
The PMG Digital Business Platform offers low-code configuration capabilities that allow both IT resources and citizen developers to build and manage business solutions on their own – without needing developers to write custom code. According to the vendor, PMG solutions deploy quickly, are upgra...
cFive in Laguna Hills (formerly Capita Case Management) offers cFive Supervisor, a case tracking application for case managers tracking probation and rehabilitation cases, focusing on workload automation and increased efficiency.
Over $300 million raised for nonprofits nationwide with CiviCore’s Giving Platform!CiviCore is proud to run the most successful and reliable platform for hosting giving events. The CiviCore Giving Platform is built with redundancy and fail-over protections to ensure your event is successful. The ...
ServiceNow HR Service Delivery contains a full HRSD suite of applications, supporting HR case management, HR document retention, enterprise onboarding and transition support, and also employee self-service with intelligence agent.
i-Sight is a provider of case management software for investigations.
Exela Technologies (formerly SourceHOV) offers Plexus, a BPM, case and exception management platform.
CNSI headquartered in Rockville supports case management via Audit Studio, supporting fraud detection, a surveilliance and utilization review system (SURS), and automated case initiation.
GRC specialist MetricStream offers the MetricStream Case Management App, a case routing, reviewing, and investigating and reporting application.
CGI Advantage Case Management supplies contract management, grievances & incident management, and discipline management to governments, in accordance with business rules.