Case Management Software

Best Case Management Software include:

ETO by Social Solutions and Apricot by Social Solutions.

Case Management Software Overview

What is Case Management Software?

Case Management Software approaches the task of dealing with work to be done to achieve a customer-centric outcome, which is generally not repeatable.

Case management can be thought of as BPM exception handling. Cases are responses to customer problems, claims, or requests that require intervention by skilled knowledge workers, and cannot be handled by straight-through automated processing.

BPM optimizes processes in abstraction from actual specific cases. Case management, rather, focuses on the unstructured, specific and non-repeatable cases.

Case Management Products

(1-25 of 37) Sorted by Most Reviews

178 ratings
85 reviews
Top Rated
Appian is a low-code development and business process management platform. It features drag-and-drop design for app building, automated work processes, unified data management, and cloud-based deployment.
Apricot by Social Solutions
130 ratings
84 reviews
Apricot by Social Solutions is a cloud-based solution for nonprofits of all sizes. The vendor says it brings strong, reliable data to the forefront in order to bolster a nonprofit organization’s impact. Additionally, the vendor says organizations that use Apricot save time and resources because they…
Pega Platform
173 ratings
67 reviews
Pega Platform is a combined business process management and robotic process automation (RPA) platform with advanced workforce analytics from Pegasystems.
ETO by Social Solutions
68 ratings
42 reviews
ETO by Social Solutions is a comprehensive outcome and case management tool for large nonprofits, government agencies, and community collaboratives. The platform was built to handle multiple partners, high volumes of programs, advanced security protocols, and multifaceted reporting and analytics ini…
K2 Platform
46 ratings
20 reviews
The K2 Platform is a business process application designed to enable people to build and run business applications including forms, workflow, data ,and reports. It can be utilized via a cloud environment or as an on-premise implementation.
OnBase by Hyland
44 ratings
19 reviews
OnBase by Hyland is an enterprise content management platform with business process and case management capabilities. It is modular by design and allows users to tailor the solution to their specific requirements.
Apricot 360
7 ratings
5 reviews
Apricot 360 is Social Solutions’ newest tool to help organizations accelerate its impact by measuring, and managing to, outcomes. Using data to deliver actionable insights, Apricot 360 helps nonprofits and public sector agencies develop programs that provide effective, sustainable services for curre…
3 ratings
2 reviews
Penelope is a cloud-based case management software solution that promises to help human services organizations improve client outcomes. The vendor's value proposition is: Get a single source of truth, and free your organization from multiple data silos, outdated systems, and reporting headaches wi…
Kofax TotalAgility
12 ratings
2 reviews
Kofax TotalAgility is a BPM and case management platform. Capabilities include process design, automation, simulation, workflow, and integration with enterprise content management, CRM, and email.
1 ratings
1 reviews
NeoCase, headquartered in France, offers HR case management, employee self-service system, and employee knowledgebase to enterprises.
2 ratings
1 reviews
NAVEX Global offers EthicsPoint, an incident and case management platform and whistleblowing hotline for enterprise compliance helping to organize and centralize control of possible ethics incidences in a collaborative but also compliant fashion.
6 ratings
1 reviews
Nuxeo headquartered in Brooklyn offers their eponymous enterprise content management (ECM) platform.
IBM Case Manager
3 ratings
1 reviews
IBM Case Manager is a case management product that allows customers to resolve complex cases by providing persistent access to information, workflow, tasks, and analytics.
PowerSchool Unified Classroom Special Programs
4 ratings
1 reviews
PowerSchool Unified Classroom Special Programs (Special Education) covers all areas of education including 504 processes, services capture for Medicaid billing, special education case management, gifted and talented, English language learners, and Response to Intervention (RTI). It is a comprehensiv…
IBM Business Automation Workflow on Cloud
IBM Business Automation Workflow on Cloud provides business process management and case management in a single workflow and is available in either the Express or Enterprise edition, accessed from the public cloud and available via subscription.
Aptean Respond
Aptean Respond is a case and complaint management platform that supports customer experience teams from front-line agents and case managers to team leaders and executives.
ConvergePoint Case Management Software
Houston-based ConvergePoint offers Case Management Software, for SharePoint.
OmniFlow iBPM Suite
OmniFlow iBPM Suite is an intelligent business process management platform offered by Newgen Software Inc. Features include modeling and simulation, workflow and rules, analytics, master data management, complex event processing, and mobile and social capabilities.
Alliance Enterprises Aware
Alliance Enterprises headquartered in DuPont offers the Aware case and records management solution.
i-Sight is a provider of case management software for investigations.
cFive Supervisor
cFive in Laguna Hills (formerly Capita Case Management) offers cFive Supervisor, a case tracking application for case managers tracking probation and rehabilitation cases, focusing on workload automation and increased efficiency.
SmartSimple CMS360
SmartSimple offers CMS360 as a case management platform to employment agencies, insurers, or health care providers, emphasizing workflow automation of use to all industries as well as more specific document generation and tracking, and reporting capabilities suited to the user's needs.
PMG Digital Business Platform
PMG empowers its customers to automate processes and share data across other systems and applications. The PMG low-code software platform orchestrates people, systems, and data to streamline operations and enhance user experience. The vendor claims any business process can be improved or operating c…
CiviCore, A Public Benefit Corporation
Over $300 million raised for nonprofits nationwide with CiviCore’s Giving Platform!CiviCore is proud to run the most successful and reliable platform for hosting giving events. The CiviCore Giving Platform is built with redundancy and fail-over protections to ensure your event is successful. The pla…