CallMiner Eureka: Overview
August 30, 2020

CallMiner Eureka: Overview

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller

Overall Satisfaction with Eureka

We provide speech analytics as a service, and CallMiner Eureka is our product of choice. It is inherently flexible and can be used to deliver results across industries due to its flexibility and ability to be customized.

Pros

  • Customization: Can be tailored to any organization's needs.
  • Open: APIs allow for export of data into other systems (CRM, BI tools, etc.).
  • Visual: Visualizations allow users to make quick decisions based on trends, findings, etc.

Cons

  • Admin tools such as integration/ingestion tracking.
  • Reduced churn
  • Improved sales effectiveness
  • Agent oversight
  • WFH management
  • Marketing automation
Support is strong overall, responsiveness could always be better in any support environment.

Do you think CallMiner Eureka delivers good value for the price?

Yes

Are you happy with CallMiner Eureka's feature set?

Yes

Did CallMiner Eureka live up to sales and marketing promises?

Yes

Did implementation of CallMiner Eureka go as expected?

Yes

Would you buy CallMiner Eureka again?

Yes

Eureka is powerful in any environment where there is interaction traffic, size notwithstanding. The tool is useful on simple use-cases like QA effort reduction, and compliance, but also Excels with more complex uses such as driving sales effectiveness, churn, etc.

Comments

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