August 23, 2020


Lenny Byers | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Eureka

Our company currently uses Eureka for multiple departments. We are utilizing CallMiner to score our agents on their live incoming and outbound contacts. Eureka currently is addressing our quality assurance needs. We are always looking to add and tweak the verbiage that CallMiner is looking for to optimize the agent's scorecards, to develop stronger more knowledgeable, and more efficient agents.
  • User-friendly interface
  • Great reporting
  • High customization
  • More accurate transcripts.
  • Faster loading times in the application.
  • More effective coaching sessions with agents.
We have not yet had to contact support for our Eureka service.

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Eureka CallMiner is very suited for call centers that are trying to get a feel for what the agents are saying, as well as the customers on the other end of the phone. It can help with calibration sessions to assure that quality and accuracy are being given to each customer.