Evergage helps our company successfully engage and retain our clients
September 24, 2015

Evergage helps our company successfully engage and retain our clients

Chad Mirmelli | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Evergage Free,Evergage Pro

Overall Satisfaction with Salesforce Marketing Cloud Interaction Studio

Our product marketing team is the main engine behind the use of Evergage, but our customer success department (which falls under sales) is also using the platform to engage with long term and large clients.

Pros

  • Provides helpful analytics for tracking user activities
  • Provides customizable in-app messaging for gaining customers attention
  • Useful A/B testing tools for implementing new UX/UI changes

Cons

  • A bit more hand-holding on setup for campaigns
  • Increases retention and engagement
  • Reduced churn
Consider how much hands on customization a client will be doing, and the amount of time the key point of contact will have to work on Evergage.

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