My Fleetsmith experience
August 17, 2019

My Fleetsmith experience

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Fleetsmith

We deploy Fleetsmith across the whole organization, MacOS only. It helps us to manage the consistency of the app updates and push common apps to the devices. Also, we control the security settings of the devices such as firewall, filevault, media management, and also MDM options to remote wipe/lock the devices.
  • Pushing latest app updates.
  • Monitoring devices' health in the organization.
  • Remote wipe and lock features.
  • Fleetsmith support is responsive.
  • Granular control on the security features such as firewalls, as currently it only enables or disables a firewall. [Would be great] If it can be enabled but also allow certain control on which apps are added as an exception.
  • In the dashboard, affected devices that were highlighted cannot be viewed in a list. Right now in order to know which devices are affected, we can only click on a draft email to send the email to the affected device owner.
  • Fleetsmith [should] work with device manufacturer (Apple) to make the solution works better. Current issue with T2 chip is still plaguing us.
  • Lesser cost for managing device, instead of getting more manpower to do it manually.
  • Lesser security threats (which will cause financial damage) as all devices are configured according the the company security policies, such as firewalls, media management, app security updates.
The installation steps are very easy and the UI for admin panel is user-friendly. Enrolment all based on Gmail accounts and the import function is there to fetch the user accounts. Navigating in Fleetsmith admin panel is simple and clean.
The response time is very fast since we are in a different time zone, probably I expect it will take more than 24 hours to get a response. Overall most of the issues can be solved, with some due to the missing features.
We have tested Cisco Meraki, but the UI is so chaotic. It is not easy to find the function at one go as we need to take time to explore the navigation. The configured device at times gives a false alert. Device enrolment is not straightforward. The licensing fees are slightly pricier. One main thing, the Fleetsmith app update is better. Meraki requires you to get the manual patch or updated files in order to push to the device.
For an organization that does not have Active Directory services, and those that encourage staff to bring their own device to the company for work. It is not suited for those organization with an Windows environment though.