Item: Glassbox
Rating: 10
Author: Avi Bigelman

Overall Satisfaction with Glassbox

Use Cases and Deployment Scope

As an FSI, security and risk are a priority for us. First of all, Glassbox provides an environment that meets our stringent security needs by being the only platform to guarantee dedicated, Single Tenant storage. This isolated environment also helps us meet data privacy and regulatory compliance requirements. Risk mitigation is a benefit as well – we leverage Glassbox’s real-time monitoring capabilities to detect suspicious activity or potential security breaches live. This enables us to respond quickly and take immediate measures to protect our customers’ sensitive data at all times.

Pros and Cons

Pros

Security risk management (with real-time monitoring that enables us to detect fraud or data breaches instantly)
Provides a secure, isolated, single-tenant environment for our data, eliminating any risk of cross-tenant breaches

Cons

It's a pretty powerful platform, and my sense is that most users don't utilize it to its fullest potential. Glassbox could help by offering a more comprehensive onboarding program (maybe even customized training sessions or live workshops tailored to the needs and use cases of FSIs)

Return on Investment

Glassbox insights have helped us develop and implement proactive risk management strategies. Not only are we experiencing a reduction in fraud incidents (thanks to updated security measures, educating customers about fraud tactics, and improving the accuracy of our fraud detection efforts), but we are also seeing a notable increase in customer trust in our services. Glassbox helps us protect our customers and enhance the reliability of our online banking platform.

Usability

I find the Glassbox interface to be extremely straightforward and effective. Our team was able to dive right in with minimal training, and as time passes we're learning to maximize more and more of its powerful features. I'd rate it high in usability 9/10

Alternatives Considered

Contentsquare

After considering both Contentsquare and Glassbox, we chose to go with Glassbox because it provided an environment that was more suited to our security constraints. (We require a Single Tenant solution, which only Glassbox was able to provide).

Key Insights

Do you think Glassbox delivers good value for the price?

Yes

Are you happy with Glassbox's feature set?

Yes

Did Glassbox live up to sales and marketing promises?

Yes

Did implementation of Glassbox go as expected?

Yes

Would you buy Glassbox again?

Yes

Likelihood to Recommend

We noticed an increase in fraudulent activity on our banking platform and were looking for a solution to detect and prevent fraud in real-time, while ensuring compliance with regulatory requirements. We implemented Glassbox's real-time monitoring and alerts to quickly identify fraud attempts while they were happening. Glassbox's alert system notified our fraud detection team in cases of unusual transactions or multiple failed logins. Our team then used Glassbox's session replay feature to review flagged interactions and identify fraudulent activity. Our team was quick to respond, which not only minimized risk for our customers but also helped preserve (or even boost) customer trust and loyalty.

Glassbox Feature Ratings

Comments

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Great for single tenant requirements