Stay away
May 10, 2024

Stay away

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with Heartland Payroll+

Heartland is our current payroll processor
  • loss of time and money
bad choice

Do you think Auris delivers good value for the price?

No

Are you happy with Auris's feature set?

No

Did Auris live up to sales and marketing promises?

No

Did implementation of Auris go as expected?

No

Would you buy Auris again?

No

Heartland created a tax problem by sending errant information to the IRS. Despite repeated attempts to receive help they refuse to provide any in-house response. Their inability to properly file payroll taxes has cost me over $35,000.

Auris Feature Ratings

Payroll Management
1.0
Pay calculation
1
Off-cycle/On-Demand payment
1

Comments

  • Olivia Coleman | TrustRadius Reviewer
    Olivia Coleman
    commented 2 years ago
    Hi there, we’re genuinely sorry to hear about your experience. Please email your contact details to social@heartland.us so we can get in touch directly with you to look into this matter. Your feedback is invaluable to us, and we’re committed to making things right. Thank you for your patience and bringing this concern to our attention.
    • Olivia Coleman | TrustRadius Reviewer
      Olivia Coleman
      commented 2 years ago
      UPDATE: Thank you for reaching out to us over email, we’re glad to see our team was able to connect with you to address the concerns you raised. We’re committed to continuously improving our services and value the opportunity to resolve any customer issues. For further assistance or feedback, please contact us at social@heartland.us.

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