Probably Does a Lot More Than I Know
July 15, 2016
Probably Does a Lot More Than I Know
Score 6 out of 10
Vetted Review
Verified User
Overall Satisfaction with Hornbill Supportworks ITSM
We use Hornbill Supportworks ITSM company wide. For the most part it is used as an IT support tool for logging and requesting errors, issues, fixes etc. I personally use it in a support role for the creative services team, picking up issues and allocating them to the appropriate team members for working on.
- Allocate requests to individuals
- All issues, errors and fixes in one location
- Shared process between multiple functions and locales
- The interface is quite hard work, not very visually friendly
- It all just feels a bit old fashioned and needs a reboot
- This may be an internal process, but not everyone has access, so quite frequently I have to pick requests up and then take them out of the Supportworks system.