Strong and flexible system
Updated June 29, 2022

Strong and flexible system

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with IBM Clinical Development (ICD)

IBM Clinical Development is used by our data management department with other EDC system[s]. We use it to design our clinical studies to collect data. IBM Clinical Development is a strong and easy to use EDC system - the late[st] update provided to the system [is] very helpful and give[s] more solutions option to the users.
  • Easy to use.
  • Flexible.
  • All in one place.
  • efficient certification training
  • CTMS
  • eConsent
  • Stronger reporting
  • No surprise, we know what will be our study design.
  • Shorter timeline than Rave - one of the main competitor EDCs.
  • Relatively quick mid-study updates.
More flexibility with IBM Clinical Development, less heavy to design and offer[s] strong feature[s]. Rave is a stronger EDC system with a very interesting reporting option and a very good reputation with the users, however very heavy to manipulate from the design side.
I like IBM Clinical Development; it's a strong EDC system and still easy to learn and use from the designing aspect.
Sometimes the answers seems not thought [out] enough. Too generic and don't address the issue, multiple contacts are needed just to explain the need, [and] it feels that the help desk is more worried about closing the request than answering the question.

Do you think Merative Clinical Development delivers good value for the price?


Are you happy with Merative Clinical Development's feature set?


Did Merative Clinical Development live up to sales and marketing promises?


Did implementation of Merative Clinical Development go as expected?


Would you buy Merative Clinical Development again?


Medidata Rave EDC, Medrio, REDCap (Research Electronic Data Capture)
IBM Clinical Development makes the study design easy. Working with IBM Clinical give[s] control to the designer all in one place. Something to improve is the testing for the design and the error messages: they are not always helpful and sometimes the issue is not identified by the error and need[s] much more investigation.

Using IBM Clinical Development (ICD)

50 - Clinical Data Manager
20 - Data Managers and designers. Before start working on the design we require the employee to be IBM designer certified
  • Study Design
  • Study conduct
  • Monitoring
  • Split release ( eCRF release separate from Edit release)
  • eConsent
  • Smart reporting
  • Remote monitoring
We are satisfied from our experience with IBM, the close collaboration we have with the ICD team is also something we value. We plan to use ICD for a long time

Evaluating IBM Clinical Development (ICD) and Competitors

Yes - I don;t remember , I wasn't part of the organization yet
  • Price
  • Product Features
  • Product Usability
  • Prior Experience with the Product
ICD offer the right balance, I can select one item it;s a combination of the above which actually is the best quality the system have. The right balance between price, features and usability
I will challenge IBM more on a validation step. This seems to be requested more and more by our client. How do we as an organization validate the EDC system, I would challenge ICD to support that

IBM Clinical Development (ICD) Implementation

again not sure about it, I wasn't part of our organization yet
Not sure - I wasn't part of the organization yet

IBM Clinical Development (ICD) Training

very efficient self training
we use the self training provided by IBM and yes I would recommend it

Configuring IBM Clinical Development (ICD)

easy to configure and adaptable
yes , use specific template , document the use , test since some configuration may have an impact on other elements in the study
No - we have not done any customization to the interface
No - we have not done any custom code

IBM Clinical Development (ICD) Support

Quick Resolution
Good followup
Knowledgeable team
Problems get solved
No escalation required
Immediate help available
Support cares about my success
Quick Initial Response
No , costing.
Yes - ICD behave in test different from live. This answer was given by tech support.
also , ICD dynamics with extra space in the text did not work in windows explorer when worked perfectly in chrome
with first Covid studies, the support was highly appreciated and the collaboration was at its best

Using IBM Clinical Development (ICD)

Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Quick to learn
Feel confident using
  • Page Status
  • User and site creation
  • document and datasets extract
  • Complex edit programming

IBM Clinical Development (ICD) Reliability

available when needed
some audit reports are difficult to download and take time
subject pdf also takes some time to download

Integrating IBM Clinical Development (ICD)

  • Randomization
  • CTMS
worked successfully with multiple studies
  • N/A
not for now but possibly if the future
  • File import/export
  • API (e.g. SOAP or REST)
I wasn't aware of the other technologies and curious to hear about them
clarify responsible, there is always a lot of confusion on who's responsible for what part

Relationship with IBM

Wasn't part of the negotiation
clearly define responsibilities and task ownership

Upgrading IBM Clinical Development (ICD)