Great Product with some drawbacks BUT great assistance
September 26, 2018

Great Product with some drawbacks BUT great assistance

Cathy Barlow | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with IBM Trusteer

We use Trusteer in our electronic banking department for online banking. It is recommended to all our customers and we, the back office, review the alerts and notifications that come in.
  • Notification - the emails are timely and we are able to track users well.
  • Security! I love the security that Trusteer uses in order to make sure our customer information is safe.
  • Information - Trusteer shares information regarding breaches and security that we need to be aware of for our customers and our fellow co-workers.
  • Logins - I have issues regularly with my logins - that may be user related though.
  • It interferes with some other security products and causes issues on our website at times.
  • As stated before, we've had some grumpy customers with issues regarding the security but we have them turn off the Trusteer or send them to the portal for assistance.
We use FraudMAP to monitor activity inside of the Online Banking login and we love it! It helps us to find strange IPs, inconsistent activity, fraudulent activity, and updates done within online banking. We use it in conjunction with Trusteer because Trusteer can tell us when a registered PC has a potentially malicious virus on it before any logins are processed.
Trusteer is great for banking and protecting a computer beyond internet banking! There can be painful times when we try to help a customer who has Trusteer and Norton or McAfee and it doesn't want to work. But Trusteer has great services offered in their portal in the Start Menu.