Intercom is now part of the foundation for developing amazing customer relationships.
Jacob Pitcher | TrustRadius Reviewer
May 21, 2019

Intercom is now part of the foundation for developing amazing customer relationships.

Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Intercom

Intercom was used at HeyOrca primarily by the Customer Support team, but we would regularly pull Product, Dev, & Sales folks into the platform to provide more context on our customers' problems. Intercom was instrumental in helping us forge relationships with customers and bring to light the issues they were having or the successes they were seeing.
  • Intercom is fantastic for opening the lines of communication with customers.
  • Intercom makes it easy for cross-functional teams to have visibility into the customers' world and to be a part of the conversation.
  • Intercom is a complete solution for helping Customer Success & Support teams get off the ground.
  • My only complaint about using Intercom was the inability to effectively organize the outreach features (messaging customers via email & in-app) with a kind of folder structure.
  • Intercom was one of the biggest reasons we were able to develop amazing relationships with our customers, drive NPS, and find champions.
Intercom is great for companies that have close relationships with customers or who want to have close relationships with customers. It's the ultimate tool for being able to communicate with customers in a personalized way, provide them with real-time answers, as well as allow them to help themselves with knowledge base tools and automated messaging.