Item: Intuit Online Payroll (discontinued)
Rating: 1
Author: Tresa Welch

Use Cases and Deployment Scope

We used it to process payroll and run employer and employee reports for things like PTO, Retirement, Taxes, Etc.

Pros and Cons

They used to provide dynamic customer support.

Was online for 4 hours with customer service on 9/3/21. They told me several lies about what they would do to resolve my payroll issue, which was actually their issue, not ours.
As a result our employees are getting paid late.

Return on Investment

As of right now. None because we are not able to pay our employees on time.

If the problem is the product and not the user, the customer support person should just say that. Customer support should never lie to customers, telling them they can expedite a payroll when they cannot. Instead of placing someone on terminal hold when they ask for a supervisor, just tell us that they are not allowed to get supervisors on the phone. That will let us know we need to move to a different payroll provider.

Customer Support Needs Improvement and Lacks Transparency

Overall Satisfaction with Intuit Online Payroll (discontinued)

Use Cases and Deployment Scope

Pros and Cons

Return on Investment

Key Insights

Do you think Intuit Online Payroll (discontinued) delivers good value for the price?

Are you happy with Intuit Online Payroll (discontinued)'s feature set?

Did Intuit Online Payroll (discontinued) live up to sales and marketing promises?

Did implementation of Intuit Online Payroll (discontinued) go as expected?

Would you buy Intuit Online Payroll (discontinued) again?

Likelihood to Recommend

Intuit Online Payroll (discontinued) Feature Ratings