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Poor customer service team
April 26, 2022

Poor customer service team

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with IONOS, by 1&1

It allows leasing Computer servers in the cloud. You do not have to buy your own server/computer, with top notch technology, w/o having to purchase it upfront.
  • Keep its servers/leased computers running
  • Easy to connect to servers, with low computer local capacity and / or low local internet bandwith
  • From my experience, customer services does not know how to address issues in an understandable language
  • I feel that they arbitrarily overcharge w/o any explanation
  • In my opinion it is really pricey
  • Easy to set up account
  • Easy to set up server
  • Speed to connect to server and use its computing power.
  • I was able to have an additional computing power executing CPU heavy tasks, w/o compromising local tasks in my local machine
  • I was treated poorly and with a very low level of professionalism by the customer service team

Do you think IONOS Hosting delivers good value for the price?

No

Are you happy with IONOS Hosting's feature set?

No

Did IONOS Hosting live up to sales and marketing promises?

No

Did implementation of IONOS Hosting go as expected?

Yes

Would you buy IONOS Hosting again?

No

It is easy to create an account and start using the technology, but in my opinion, when you become a customer you can forget about being treated fairly. I feel it gets even worse when you try to cancel the service, even before the cut off monthly date. From my experience, they will not care about you. In my opinion, compared to US based companies, they have a long way to go as far as customer service goes.