False Promises in my opinion and Problems Galore

Likes: Integrates with ABM (Apple Business Manager). The Passport system can make it so individuals sign on to the laptop with their Google credentials, cutting down on the need to keep different passwords. (Notice I said "can" make it - and not that it does. There are SO many issues with this aspect of their product) Dislike: WARNING!!! Switching from our current MDM to Kandji they said would be easy. "We'll set you right up with an integration specialist" and it'll be "so easy." Greatly incorrect. The change took months and was a disaster at best. SO many things I had to figure out that they never mentioned, or I had to keep going back to them to get more information. "Oh, we forgot to mention that!" - said about a dozen times. Also, I had to go to our former MDM to ask them how to do it because "Kandji can only help on the Kandji side of things - not the other MDM side." Well yes, but then don't make it sound like you can and will do that part in the first place! Beyond frustrating.

Once we finally got all our employees' laptops switched to Kandji, it was problem after problem after problem. Employees getting locked out of their laptops (which was the whole reason we switched to Kandji - to prevent that from happening), employees ultimately having to factory reset their laptops to get back in, pop-ups that never go away, and continuous password sync issues. Kandji was great at helping out when there's problems, but only via chat (which is highly inconvenient and takes FOREVER). But the main problem is the numerous problems that keep coming back. The solution ends up being something different every single time, so it's hard for us to create a "How to Fix Kandji Problems" for our employees to refer to.

Also, in my experience, don't listen to any promises they give you in order to get you to sign a contract. They told us we could add licenses in smaller groups than the "25 device bucket" they said they require. However, when it actually came time to add licenses - they said it was in groups (or "buckets") of FIFTY!!! We are a small business and there is NO WAY we need to have and pay for 100 licenses when we only need 55 or even 60. They somewhat worked with us but they ultimately rescinded their promise and said "we're sorry for the miscommunication that may have happened." We switched back to our old MDM when our year [...] contract was up, causing SO MUCH work for me and all the employees.