Item: Brassring
Rating: 6
Author: Verified User

Overall Satisfaction

Pros and Cons

Pros

Implementation of a new product.
Listening to current users design requests and suggestions.
Willingness to set up meetings with multiple groups within the organization to find solutions to known issues.

Cons

Roll out of new functionality.
Testing new functionality prior to roll out.
Communicating functionality changes to all clients, and providing complete documentation showing how to implement those changes without help from consultant.

Return on Investment

Reduced Cost Per Hire.
Reduced Time to Fill.

We have used Kenexa BrassRing since 2001, it wasn't even called BrassRing then. Our systems and procedures are so embedded in using BrassRing it would require a significant financial commitment from management to make a change.

Likelihood to Recommend

My advice would be that the level of service received from the consultants is not what it once was. I believe their service model changed two years ago, and as a result the consultants are responsible for more clients. As a result the consultants have less time to really learn the system, as they are constantly on calls from one client to the next with no real down time to troubleshoot.

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2XBrassRing Review

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