Kenexa just another one of the big dog ATS options that recruiters don't like
September 19, 2016

Kenexa just another one of the big dog ATS options that recruiters don't like

Anonymous | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User

Overall Satisfaction with Kenexa

Currently Kenexa is being used enterprise wide by recruiters and hiring managers for recruiting and hiring.
  • Kenexa has been trying to do a better job of understanding the client and candidate needs in the last 12 months but they still have room to improve in this area.
  • With Kenexa's acquisition by IBM, the ticket and support process became more difficult.
  • With resources like IBM behind Kenexa, I was hoping to see things move faster but updates to functionality have come at a slower pace than expected. When new features are added, they are not fully functional at launch e.g. mobile job search and mobile apply - they are communicating that both functionalities are ready however when working through the projects to turn on both, we have discovered a lot of limitations and functionality that have made us hesitant to go live with a less than great experience for our users.
  • No one can clearly communicate the roadmaps for new features and enhancements - we often get conflicting information depending on who you talk to.
Kenexa is one of the big dogs in the ATS space so if you want a traditional enterprise wide ATS for recruiters, it will meet your expectations - no recruiter loves their ATS. If you are looking to be cutting edge and candidate experience focused, I think that there are more nimble systems out there that are trying to take it to the next level. Kenexa has a reputation as being difficult to work with and we have found that to be true - while we have liked several of the special project folks we have worked with, there is a lot of back and forth with engineering to get things done.

IBM Kenexa Feature Ratings

Job Requisition Management
5
Company Website Posting
5
Publish to Social Media
4
Job Search Site Posting
3
Customized Application Form
7
Resume Management
5
Duplicate Candidate Prevention
7
Candidate Search
3
Applicant Tracking
7
Collaboration
3
Task Creation and Delegation
Not Rated
Email Templates
3
User Permissions
9
Notifications and Alerts
6
Reporting
2