An Easy to Use Mid-market & Enterprise Solution
February 23, 2021

An Easy to Use Mid-market & Enterprise Solution

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Response
  • Messaging

Overall Satisfaction with Khoros Care (Formerly Spredfast + Lithium)

We currently leverage Khoros Care [(Formerly Spredfast + Lithium)] across several different brands and business verticals. It has allowed us to streamline our digital care workflows and keep a centralized view of the customer journey.
  • Modern UX - It reduces team member (end user) effort and allows them to focus on supporting customers.
  • Routing & prioritization - It is easy to make on-the-fly changes to the routing to address real-time business challenges.
  • Analytics - It provides an easy to use toolset to quickly pull relevant KPIs.
  • Analytics - Other vendors offer several out-of-the-box analytics integrations.
  • Routing has increased efficiency and agent productivity.
We just renewed. :)
Khoros Care [(Formerly Spredfast + Lithium)] makes it incredibly easy to scale up, quickly.
We are very satisfied with our implementation.
Our team has looked at several alternatives, including Sprinklr, Conversocial, SparkCentral and Sprout Social.

We chose Khoros because it is easy to set up, maintain and scale with ease.
From my perspective, Khoros Care [(Formerly Spredfast + Lithium)] is a great option for mid-market and enterprise organizations looking for a versatile and easy to use all-in-one digital care platform.

This is not a tool I would recommend for small businesses.