Item: Khoros Care
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

We currently leverage Khoros Care [(Formerly Spredfast + Lithium)] across several different brands and business verticals. It has allowed us to streamline our digital care workflows and keep a centralized view of the customer journey.

Pros and Cons

Modern UX - It reduces team member (end user) effort and allows them to focus on supporting customers.
Routing & prioritization - It is easy to make on-the-fly changes to the routing to address real-time business challenges.
Analytics - It provides an easy to use toolset to quickly pull relevant KPIs.

Analytics - Other vendors offer several out-of-the-box analytics integrations.

Return on Investment

Routing has increased efficiency and agent productivity.

Likelihood to Renew

We just renewed. :)

Scalability

Khoros Care [(Formerly Spredfast + Lithium)] makes it incredibly easy to scale up, quickly.

Implementation Rating

We are very satisfied with our implementation.

Alternatives Considered

Our team has looked at several alternatives, including Sprinklr, Conversocial, SparkCentral and Sprout Social.

We chose Khoros because it is easy to set up, maintain and scale with ease.

Likelihood to Recommend

From my perspective, Khoros Care [(Formerly Spredfast + Lithium)] is a great option for mid-market and enterprise organizations looking for a versatile and easy to use all-in-one digital care platform.

This is not a tool I would recommend for small businesses.

An Easy to Use Mid-market & Enterprise Solution

Modules Used

Overall Satisfaction with Khoros Care (Formerly Spredfast + Lithium)