Kira is a great tool

We've had excellent support from our customer experience representatives (we've gone through a few!) and I would give them a 10 out of 10. I love their Help Portal and direct people there when they want to learn more about Kira. However, removing the FAQs made it harder to "get a quick answer". Users don't want to find what they're looking for when they just want to remind themselves how to do something. Support has been hit and miss. Sometimes, you get a person who actually reads your request and will follow-up to clarify anything they're not sure they understood about your question. Other times, you get a person who gives an answer that has nothing to do with your question and we end up wasting time with back and forth emails (where they often say the exact same thing, even when it's clear the question is about something else).

The users #1 pain point is keeping Kira up-to-date with the documents added to Data Rooms. The first upload is normally fairly straightforward. It's the daily additions that make it hard. Kira offers APIs but it's up to users to develop it and our firm does not have that skillset in-house. The reports are OK but never something we would send to clients so it requires additional work to produce the client report.

Kira is well suited to handle standard M&A due diligence and contract analysis. We're just beginning to explore it to do deal studies and contract management but feel there's a lot of potential to use it for those. We're also exploring ways to use it to enhance our knowledge sharing libraries.