No Customer Service
April 02, 2021

No Customer Service

Linda Hagan | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Software Version

PaperPort Professional

Overall Satisfaction with Kofax PaperPort (formerly Nuance)

Had been using it as file organizer and to complete documents. Sadly, it's stopped working!

Pros

  • None for the current verision

Cons

  • Will no longer open so nothing works
  • ROI = negative
  • No longer opens
  • No support line to contact for technical support
Purchased the Pro because of prior history with Nuance PaperPort. Wish I had done research prior to spending $199.

Do you think Tungsten PaperPort delivers good value for the price?

No

Are you happy with Tungsten PaperPort's feature set?

No

Did Tungsten PaperPort live up to sales and marketing promises?

No

Did implementation of Tungsten PaperPort go as expected?

No

Would you buy Tungsten PaperPort again?

No

Back 15 years ago it worked perfectly. Used my old version until it had to be updated, which I did last year. After updating it recently it no longer will open and I can not find help with the issue. Tried solutions found online but non will work so it's a wasted $200!

Comments

  • Benjamin Liu | TrustRadius Reviewer
    Benjamin Liu
    commented 5 years ago
    Hi Linda, Sorry about the issues. Customer support is available on weekdays, please go here for phone numbers or to open a ticket: https://www.kofax.com/productivity/support You can also find this link on kofax.com and click Support in the top navigation. If they can't resolve your issues, please contact esales@kofax.com and we'll refund your purchase.

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