Great Training on Lease Accounting Software
September 12, 2018
Great Training on Lease Accounting Software
Score 7 out of 10
Vetted Review
Verified User
Modules Used
- Lease Administration & Accounting for Real Estate
Overall Satisfaction with Lucernex Lease Administration & Accounting, an Accruent company
Lucernex Lease Administration & Accounting is being used by our company to serve as a lease document repository and Lease Admin management system as well as to manage our Lease Accounting according to the new ASC 842 regulations.
- The classroom and web-base training experience were very well-executed. Instructors and SME's in training were knowledgeable and helpful.
- Upper management oversight of the projects provides the customer with confidence knowing that if escalations need to occur, issues will be handled.
- Management was quick to make it right and switch our team when they recognized that there were some fundamental pieces missing from our initial SOW for our project.
- The sales person we worked with seemed to have some communication gaps when passing off to the implementation team.
- The implementation start was rocky due to enduring disconnect on our needs versus what was included in the SOW.
- As a client, we were not clear on what was fundamentally included in our SOW and how that would impact the end-product.
We already use another Accruent program and plan to transition additional modules next year, so we did not evaluate other companies specifically for the Lease Admin/Accounting piece. We looked at Lucernex as a whole Real Estate lifecyle and it offered us the most in terms of configuration for all of our real estate needs.