Great Training on Lease Accounting Software
Anonymous | TrustRadius Reviewer
September 12, 2018

Great Training on Lease Accounting Software

Score 7 out of 10
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Verified User
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Modules Used

  • Lease Administration & Accounting for Real Estate

Overall Satisfaction with Lucernex Lease Administration & Accounting, an Accruent company

Lucernex Lease Administration & Accounting is being used by our company to serve as a lease document repository and Lease Admin management system as well as to manage our Lease Accounting according to the new ASC 842 regulations.
  • The classroom and web-base training experience were very well-executed. Instructors and SME's in training were knowledgeable and helpful.
  • Upper management oversight of the projects provides the customer with confidence knowing that if escalations need to occur, issues will be handled.
  • Management was quick to make it right and switch our team when they recognized that there were some fundamental pieces missing from our initial SOW for our project.
  • The sales person we worked with seemed to have some communication gaps when passing off to the implementation team.
  • The implementation start was rocky due to enduring disconnect on our needs versus what was included in the SOW.
  • As a client, we were not clear on what was fundamentally included in our SOW and how that would impact the end-product.
We would not know how to proceed with compliance without the direction and product we have in Lucernex.
We already use another Accruent program and plan to transition additional modules next year, so we did not evaluate other companies specifically for the Lease Admin/Accounting piece. We looked at Lucernex as a whole Real Estate lifecyle and it offered us the most in terms of configuration for all of our real estate needs.
We are having to re kick-off due to not having the appropriate scope the first time. Once the Accruent team recognized the miss in our implementation, they were quick to escalate and provide us with a project reset to ensure its success.