Monsido ticks all the boxes
July 04, 2021

Monsido ticks all the boxes

Melissa Nile | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Monsido

Monsido is used to monitor the entire website for content, SEO, and accessibility issues. It reduces the workload on the team of content managers by highlighting and prioritizing content optimization tasks. With a website as large as this, it does pose some issues as we need to upgrade to a higher-tier product, but this is currently under discussion. I appreciate the speed of reply by the Monsido team when queries arise and find their customer support excellent. While the accessibility monitoring is easy to understand if you know what you're looking for, some content authors or managers without specific training in this area would struggle to understand how to correct these issues, or even where some are arising from.
  • Content policy scanning: You don't have to do a site search for a particular phrase you want to change or erase. Instead, you can create a policy and rescan your site and Monsido will find it for you.
  • SEO issue monitoring: The prioritization of tasks is accurate and focussed on the customer experience rather than feeding the Google algorithm.
  • Customer service: Any questions are answered promptly and fully. They always check that you are happy with the resolution before closing the ticket.
  • The performance tracker is still a relatively new product (still in Beta at time of writing) so it will be interesting to see better guidance on how to use this monitor.
  • Writing content policies relies on regex knowledge which can be daunting for a new content manager, so a more extensive list of examples used by other organizations might be useful.
  • The knowledge base can be difficult to navigate when looking for an issue. Clearing older posts might make this easier to search.
  • Accessibility tracking
  • SEO tracking
  • Content quality assurance
  • It is an expensive tool if it isn't being properly harnessed, so some can struggle to see the worth.
While the two products are similar in their offerings, I find Monsido to be easier for a new team member to pick up and start using right away. The customer service and support are also better.

Do you think Monsido delivers good value for the price?

Yes

Are you happy with Monsido's feature set?

Yes

Did Monsido live up to sales and marketing promises?

Yes

Did implementation of Monsido go as expected?

Yes

Would you buy Monsido again?

Yes

The data visualization by Monsido is excellent for both executive summaries and for user operation. It can be used by a first-time user with relative ease, however, training (which is offered by Monsido) and guidance by experienced users really unlock the product's potential for an organization. I would not recommend opening the tool suite in an executive meeting, as some of the metrics that are tracked are enticing for them but require contextual understanding for their relevance to the wider health of the website.