We definitely traded up!
Updated February 15, 2023

We definitely traded up!

Jennifer Gray | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Network for Good

I use it to streamline donor management and communication. The agency's previous database was outdated and restrictive, there was no easy way to view trends and lapses. The last person in charge did not believe in email, so there were no email addresses attached to donor records and no way to communicate with them other than snail mail. There was lots of wasted effort and paper, which no longer happens using Network for Good.
  • We imported the last six years of data and were able to reach out to people who hadn't been contacted in that amount of time (thank you, "Lapsed Donor" indication), reviving the relationship and receiving new donations.
  • It's so easy to dash off a quick personalized thank you to event participants when they buy through a NFG link -- we don't generally send individual thanks to people who purchase tickets since they don't always purchase through us, so it's nice to be able to do that easily when they do.
  • I'm a visual person so I appreciate the graphs and charts--they are gratifying!
  • I wish there was a field where I could enter a main contact person for an organization without that person having to already be an individual contact-- some of these organizations change responsible parties all the time
  • It would be nice to be able to merge campaigns. I had created one and entered some donations manually. Then I imported a bunch more and named it the same, assuming they would go into the existing campaign. But they did not, and I ended up with two campaigns of the same name, had to move them all manually and then delete the one I had emptied.
  • I'm not crazy about in-kind donations values being lumped into funds raised, since we don't actually realize the dollar value on many of those.
  • Ease of use
  • Information always at the ready
  • Communication tools so we don't miss thanking anyone
  • Since we just started using it, I can see where this will help next year. Like we set our Giving Tuesday goal at $5000 and exceeded it, so next year we may set the goal a little higher
  • We like the ease of using the campaign pages for our donors, and they seem to be more willing to go that route than when we used a separate PayPal account since it's all tied in and recognizable
In my experience with it, ParishSOFT restricts donors to one category, so you cannot enter them as more than one Family Group, even if they belong to multiple (school parent, alumni, parishioner, etc.). So we generally had to mail to all three lists all the time so as not to miss anyone.

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I love that donors can be categorized in more than one way. For instance, at my old job donors could be only one "type." It was a school and church, and I personally fit three different profiles: alumni, parishioner, and current school parent. But I could only be classified as ONE of those things. The agency where I now use NFG also has people that fit more than one profile, so it's nice to be able to categorize them in every way they fit.

Using Network for Good

2 - The Executive Director mainly uses it for reporting functions to the Board of Directors. The Communication Director uses it for donor management, communication, donation acknowledgement and thanks, etc.
1 - Familiarity with all the forms and functions of Network for Good are necessary. I (Communication) absorbed all the materials when we first onboarded and know my way around fairly well. When I am uncertain, I explore the Help feature.
  • Tracking donor habits and patterns
  • Seeing who is marked "lapsed" so we can do extra outreach to them
  • Quick acknowledgement and thanks
  • An easy portal for selling tickets to events
  • Maybe the auction function someday
There are a couple of snags that could be fixed, but otherwise it's a dream!