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Network Solutions is no longer a safe bet -- shoddy service and dishonest
August 18, 2023

Network Solutions is no longer a safe bet -- shoddy service and dishonest

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with Network Solutions

We have used Network Solutions as our domain registrar, hosting service and email provider for over 20 years.
  • Can't think of a thing since combining with web.com
  • From experience, they respond when they say they will - they say "24-48" hours but problems take weeks to resolve
  • I believe they don't put service reps in the position of lying to your customers - give them access to accurate information
  • Give access to senior level support instead of just having text service reps that don't have access to information or ability to actually fix anything.
  • None because they no longer provide them.
  • We are now weeks behind on our opening and Network Solutions could not care less.
  • Network Solutions have taken hours and hours of my time, when I can least afford to waste it.

Do you think Network Solutions delivers good value for the price?

No

Are you happy with Network Solutions's feature set?

No

Did Network Solutions live up to sales and marketing promises?

No

Did implementation of Network Solutions go as expected?

No

Would you buy Network Solutions again?

No

Based on my experience, I cannot think of a situation in which I would now choose Network Solutions. The current issue, that has led to us getting ready to move all our domains away from Network Solutions is this: An email contact was entered incorrectly on our new domain, our mistake. Network Solutions said they could fix this within 24-48 hours. We are now going on two weeks. I feel sorry for their service reps, every day they say an admin will be in touch within 24-48 hours but the admins never get in touch. They have no access to higher level techs, cannot be in touch with a supervisor, nothing. All one can do is check in every day only to be told that nothing is fixed yet. We need to get this business up and running, a delay like this is costing us thousands of dollars. Be careful!