Item: OpenText TeamSite
Rating: 8
Author: Tyler Vogel

Use Cases and Deployment Scope

UC Davis Health utilizes OpenText Teamsite to manage our public and intranet websites along with our dynamic news and blog content. We've centralized Web content publishing under this one solution with customizations appropriate to needs of users and organizational priorities. We currently support hundreds of websites and web editors on the platform.

Pros and Cons

Customizable
Content governance
Role-based access control

Authoring interface
Integration with other web platforms
User documentation and training

Return on Investment

Supports evolving brand, user experience and functionality needs
Provides solid platform for engaging online visitors
Somewhat challenging to find technical resources to build and support the platform.

Support Rating

Our technical resources engage with OpenText TeamSite so I don't have direct experience. However, critical issues that we need help with seem to get the attention they deserve without issue. However, training and user resources for business owner roles are a bit lacking and some annoying issues with the authoring interface should be addressed sooner.

Key Insights

Do you think OpenText TeamSite delivers good value for the price?

Yes

Are you happy with OpenText TeamSite's feature set?

Yes

Did OpenText TeamSite live up to sales and marketing promises?

Did implementation of OpenText TeamSite go as expected?

Yes

Would you buy OpenText TeamSite again?

Yes

Usability

Overall, it's a solid package with the potential to offer much functionality with appropriate resources applied. There are a few issues with the authoring interface that OpenText should address before its a top shelf authoring experience.

Contract Terms and Pricing Model

The annual contract should be clearer in terms of the breakdown of user license types (system admin, admin, regular user, etc).

Likelihood to Recommend

OpenText TeamSite is well-suited to large, enterprise-wide implementations where customization, content governance, and dynamic content distribution is needed or prioritized. It is probably not ideal for smaller sites with simple architecture and few resources to manage custom implementation.

Real-world insights about OpenText TeamSite

Overall Satisfaction with OpenText TeamSite