Overall Satisfaction with Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
Oracle CPQ Cloud is being used to provide our channel partners with a front end to configure products, get instant pricing, produce quotation documents, produce product drawings and link to product specification sheets. This information is provided to them in minutes instead of hours making our company easier to do business with. It is being rolled out systematically to our principal customers.
- The system is very flexible, allowing us to do pretty much whatever we want with the customer experience.
- Implementation consultants are VERY knowledgeable and picked up the nuances of our business very quickly.
- Along with the flexibility comes some technical complexity. We are not fully up to speed on the technology needed to make all modifications to our product configurator without consulting assistance.
- Oracle solutions are not cheap, nor are their consulting resources. We got what we paid for however.
Our primary concern was a product configurator. Our product configurations and rules are complex and we felt that Oracle CPQ Cloud was best able to demonstrate that they could handle our complex rules. Further, we are an Oracle EBS shop and look forward to an easier time integrating the system with our in-house ERP system.