Oracle CRM is your one stop shop for order management
December 08, 2018
Oracle CRM is your one stop shop for order management
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Oracle CRM
We use Oracle CRM mainly for order management, handling RMAs and for quoting for larger purchases. Our customer service team relies heavily on Oracle CRM to do their daily work. We have used Oracle CRM as our business has grown and it has been an excellent product to scale with us. Occasionally other departments will need access to Oracle CRM, but it is mainly used by our customer service/order processing team.
- Oracle CRM scales very well with the growth and needs of our business
- Managing our customer database
- Oracle support is incredibly helpful when we have needed to contact them
- Oracle CRM is incredibly complex making it fairly difficult to learn from scratch
- The original implementation of Oracle CRM was a lengthy and involved process
- We have had outages where we cannot connect to Oracle CRM which leaves us at a loss. I'm not sure what the solution to this is, but less outages would be ideal.
- We can very easily pull up a customer's order and provide any detail they need. The time this saves compared to manually tracking customer orders and accounts is incredible.
- Knowing exactly who is contacting customer service and what their orders status is before answering the calls makes the customer service reps job much easier than before.
We previously used a custom built CRM. Oracle CRM blows the old system out of the water.