Oracle Sales Cloud - Mixed Review
December 20, 2018

Oracle Sales Cloud - Mixed Review

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Oracle Engagement Cloud (formerly Oracle Sales Cloud)

Oracle Sales Cloud is used by both our Inside and Outside Sales teams. We use it for tracking leads and opportunities, and also for monitoring how many of those leads and opportunities are converted to sales. In addition, we use it as best we can for managing and keeping track of our demo units.

Pros

  • The product is good for tracking leads which can help you acquire new customers.
  • The product is good for creating opportunities which can help you convert sales.
  • The product can easily be integrated with other applications to make the transfer of data seamless.

Cons

  • Although not necessarily designed for it, our sales team finds it difficult to use the product for tracking demo units.
  • The mobile version of the application falls very short. Our IT department fields a lot of complaints regarding its functionality.
  • Following application upgrades - which are frequent - we often have to rebuild some of the custom screens we created.
  • Unfortunately, our sales team has decreased productivity by trying to use the mobile application. It is poorly designed, and I've heard the same feedback from people at other organizations.
  • The ability to track and convert sales leads has proven to be a positive impact on ROI.
  • We are able to pass along leads and opportunities to our resellers.
The intended functionality of the application is designed well. Tracking leads and opportunities is easy so long as the users don't try to make the application behave in a way it was not designed. For instance, our sales team tries to use it for tracking demo models, but if falls short in this department.

Integrating Oracle Engagement Cloud (formerly Oracle Sales Cloud)

The integration for Oracle Sales Cloud with other front and back office applications has been one of the easier tasks for us. We have successfully integrated it with applications such as eBusiness Suite, ATG Commerce, Facebook, Eloqua, etc. The integrations we have implemented were done via REST web services, and they work seamlessly.

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