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Oracle Cloud ERP: a fantastic one-stop solution for all your Oracle Cloud ERP needs
Updated April 08, 2021

Oracle Cloud ERP: a fantastic one-stop solution for all your Oracle Cloud ERP needs

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Oracle Financials Cloud
  • Oracle Accounting Hub Cloud
  • Oracle Project Portfolio Management Cloud
  • Oracle Procurement Cloud

Overall Satisfaction with Oracle Cloud ERP

We migrated our entire on-premise Oracle E-Business Suite to Oracle Cloud ERP. It is the only ERP system used in our company and we love it. It has reduced our operational cost as we don't manage any infrastructure. All the patches and maintenance are handled seamlessly by the Oracle Cloud ERP team, which gives us room to improve and focus on our business rather than focus on mundane IT tasks like backup and maintenance. ERP cloud is heavily used by our accounting, finance, supply chain and procurement teams. Since the system is online there is no need for separate VPN access requests which otherwise would have been the case for on-prem systems putting a heavy reliance on company network connectivity.
  • Oracle ERP cloud is a well integrated system for PPM, supply chain, procurement with AP and AR modules. Setup and maintenance acts as a one stop place for all our setup needs.
  • BPM workflows are pretty cool when configured properly and the notifications are simply awesome and lets us set delegate options during vacation. Approval workflows with alerts on the dashboard and via email helps managers to keep on top of their approval workflows.
  • Oracle ERP cloud is diversified, that makes it more robust and user friendly
  • Exception reports especially on the PPM module do not provide project details. This makes it difficult to troubleshoot issues at the project level
  • OTBI custom role creation is highly cumbersome and is not user friendly. Granting users read only access is heavily implementer dependent rather than making IT self sufficient
  • Some of the ESS jobs that end in error do not provide an option to attach error logs as attachment during notification
  • Expense reporting is cumbersome without voice activation. But voice activation is costly.
  • ROI was almost immediate. It eliminated the need for IT to maintain and backup. It removed the need for a dedicated resource to take care of any infrastructure needs
  • The system is autonomous and self healing with minimal or no interruption, this gives more business time than maintenance time
  • On the other hand, lack of access to backend tables makes the makes it difficult to get access to error logs in an elaborate manner
  • OTBI repository access is not available anymore which makes the developers at the mercy of oracle releases for custom development or needs
I haven't evaluated any other products besides Oracle ERP Cloud. The only other product I knew was OBIEE which is almost replaced by OTBI but without the option of access to repository. Our organization adopted a cloud strategy and decided to move from on-prem to cloud as a step towards cost cutting. This is why we went with migration of our on-prem EBS to Oracle ERP Cloud.
Oracle cloud ERP is well suited for organizations that require minimal customization. Cloud experience is a lot different from on-prem experience that the implementers should make sure that they enlighten the clients with what they should expect from the system. If the customers have legacy databases that they used to update for external system interactions, they should find alternatives if they decide to move to cloud. In Saas cloud they don't have access to backend database so they should be prepared to have proper middlewares in place to do the job for them or have custom API scripts ready to do this job otherwise.

Oracle Fusion Cloud ERP Feature Ratings

7.9
Accounts payable
7
Accounts receivable
8
Global Financial Support
8
Primary and Secondary Ledgers
8
Journals and Reconciliations
8
Configurable Accounting
8
Standardized Processes
8
8.0
Billing Management
8
Cash and Asset Management
8
Travel & Expense Management
8
Budgetary Control & Encumbrance Accounting
8
Period Close
8
8.0
Inventory tracking
8
Automatic reordering
8
Location management
8
9.0
Pricing
9
Order entry
9
Credit card processing
9
Cost of goods sold
9
Order Orchestration
9
Payroll Management ()
Not Rated
8.7
Dashboards
9
Standard reports
9
Custom reports
8
7.5
API for custom integration
7
Plug-ins
8
6.0
Role-based user permissions
4
Single sign-on capability
8
5.0
Award Lifecycle Management
5
9.0
Budgeting and Forecasting
9
Project Costing
9
Cost Capture
9
Capital Project Management
9
Customer Contract Compliance
9
Project Revenue Recognition
9
8.3
Project Planning and Scheduling
9
Task Insight for Project Managers
9
Project Mobile Functionality
9
Definable Resource Pools
6
8.0
Bids Analyzed and Compared
8
Contract Authoring
7
Contract Repository
8
Requisitions-to-Purchase Orders Integrated
9
Supplier Management
8
7.0
Risk Repository
7
Control Management
8
Control Efficiency Assessments
7
Issue Detection
6
Remediation and Certification
7
6.0
Transportation Planning and Optimization
Not Rated
Transportation Execution Management
Not Rated
Trade and Customs Management
Not Rated
Fulfillment Management
6
Warehouse Workforce Management
6
8.8
Production Process Design
9
Production Management
9
Configuration Management
9
Work Execution
8
Manufacturing Costs
9
10.0
Forecasting
10
Inventory Planning
10
Performance Monitoring
10
10.0
Proposal Management
10
Product Master Data Management
10

Decision Factors & Implementation

  • Price
  • Product Features
  • Product Reputation
  • Prior Experience with the Product
  • Existing Relationship with the Vendor
The single most important factor for this decision was our corporate strategy to reduce infrastructure ownership costs by adopting cloud. We were able to replace a lot of resources and reduce cost by moving to cloud. Now we don't hve the hassle of following up on maintaining the server backups, patching or maintaining the server. Oracle Support provides us with timely solutions for any issues that may arise out of their maintenance. It reduced lot of workload and left us to focus on our business rather than these logistics.

Implementation, Adoption, and Customer Service

We expected our partner to do a vanilla implementation with minimal customization as possible. But it turned out that the partner was not well aware of the extent of out of the box functionality that would meet our requirements. Even though they knew this they went ahead with the sloppy implementation. In some modules we were left to re-implement the module with another partner since we could not derive benefits from the previous implementation. I would suggest any Client to not rush with these kind of major implementations but to wait and act understanding the cloud space before diving in.
Oracle Cloud ERP is relatively new and the customer base is also fairly new. We have a full blown implementation of ERP Fusion Cloud and our only way of resolving issues is through Oracle Support and Oracle Cloud Customer Connect. Both these platforms offer phenomenal support and drive resolution at incredible pace. For all these reasons I am giving this rating.

Using Oracle Cloud ERP

400 - ERP system is used by business and corporate employees. It is our transactional system and is used for all our day to day functions. The system is used for time keeping as well as for all of the other enterprise functions. Some of the users and their functions are Order Management, Projects Portfolio Management, Procurement, AP, AR and BI Reporting.
5 - All are Software Engineers and Architects with Oracle SQL, Oracle E-Business and Oracle Cloud expertise. Most of us involved in this support sometimes have to figure out on the fly when needs arise so at a minimum Oracle background is required. Our SMEs also have implementer experience to use the tools.
  • Time Keeping
  • Order to Cash processes
  • Finance
  • Project Portfolio Management
  • Oracle ERP BICC connector was leveraged for data replication to OAC
  • Oracle ERP used as source for SalesForce Integration via Salesforce APEX
  • Oracle ERP to ADW load via Data Loader
  • We are planning to expand Oracle ERP with subscription management and Revenue Management
  • Also we are planning to integrate Oracle ERP with Loftware cloud via native integration
  • Oracle ERP cloud is also being expanded to integrate with ARCS and FCCS
Oracle ERP cloud is a significant investment for our company. It will be an ongoing software cost and there's no looking back on that. Our users have become very accustomed to this tool that it is not practically feasible to rip them off from this system. So yes we will continue to renew the subscription going forward.

Evaluating Oracle Cloud ERP and Competitors

There are lot of lessons learnt since our initial implementation. If we were to do it again we would go by the success stories of the Clients who already chose those vendors. Also we would get the feedback from Oracle on some of their suggested Vendors who specialize in the modules we are trying to implement. This would shave off some issues that might come in the future due to implementation at the same time have peer groups to go after for confirmation.

Oracle Cloud ERP Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
Immediate help available
Support cares about my success
Quick Initial Response
Escalation required
No
We are already one of the platinum customers so the premium support comes with no cost to us. Our tickets are always addressed immediately and resolution provided in no time. We are very happy on that front and it has been instrumental in stabilizing the system to what we are today. Kudos to all the Oracle Support reps who has been helping us get this far.
Yes - Almost 25% of the issues we face with ERP fusion environment are marked as bug. We did receive timely support to get those bugs resolved but most of the times we don't get an ETA on the resolution date. This could be frustrating sometimes but that's so much we have been able to get so far.
Our month end close related issues are the ones to mention. So far we have had 2 critical month end close related issues and both of them were given the top most support from Oracle support. We had dedicated reps help us to get through the issues in a timely manner and with accuracy. The reps were fully aware of the situation and were ready to provide a temporary fix to get through the close and provide backport patches in the next few days if the issue is on their end with no interruption to our business.

Oracle Cloud ERP Reliability

Orcle ERP Cloud transformed and stabilized in this past 2 years since it was implemented. We have past the auditor reviews and 24 month end closes and 8 quarter closes and 2 FY closes. Above all we do have SEC reporting with all this data. Having said that our ERP subscription is a worthy investment and highly reliable source of information for our organization's needs.
Yes availability was initially an issue but like I said it has evolved and stabilized a lot better these days. We get hardly 1 or two unplanned outages in a year. That too during off peak hours and would get resolved before we even realize it. If Oracle could resolve even the sporadic unplanned outages then it would be awesome and highly reliable for customers.
Cloud performance is something that they need to improve. Also it is not consistent. Sometimes for some users it is slow while for others it is fast. This is frustrating for users especially when they are in the middle of what they are doing. We communicated this to Oracle and they suggested to submit request for environment re-sizing. But again this we think should be a proactive effort from Oracle rather than relying on customers to reach out. This is something Oracle definitely needs to work on.